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User portrait system based on legal consultation interaction process

A portrait and legal technology, applied in the field of legal robots, can solve problems such as poor user experience, and achieve the effect of improving retrieval accuracy, improving consulting experience, and concise and easy-to-read consulting results

Active Publication Date: 2020-07-03
重庆大牛认知科技有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The invention provides a user portrait system based on the legal consultation interaction process, which solves the technical problem of poor user experience in the legal consultation interaction process

Method used

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  • User portrait system based on legal consultation interaction process
  • User portrait system based on legal consultation interaction process

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0034] Embodiment 1 is basically as attached figure 1 Shown:

[0035] The user portrait system based on the interactive process of legal consultation includes a consultation terminal and a legal server, and the consultation terminal and the legal server are connected by a WLAN wireless local area network.

[0036] The consultation terminal adopts Jieyuxing Z20 intelligent interactive terminal. The consultation terminal includes a voice interaction module for collecting consultation questions from customers and a display module for displaying legal questions and consultation results. The voice interaction module adopts iFLYTEK XFMT101 offline recognition module, which makes offline recognition faster and voice recognition responds faster. The voice interaction module is connected in parallel with a voiceprint recognition module for identifying the voiceprint characteristics of the customer's voice. The voiceprint recognition module adopts SpeakIn's voiceprint recognition chip mo...

Embodiment 2

[0045] Embodiment 2 is attached figure 2 Shown:

[0046] Embodiment 2 is roughly the same as Embodiment 1, the only difference being that the voice interaction module is also connected with a correction auxiliary module in parallel, the correction auxiliary module communicates with the display module, and the correction auxiliary module obtains the consultation questions collected by the voice interaction module and sends them in real time To the display module, the display module displays the received consultation questions in real time, which is convenient for customers to judge whether the consultation questions collected by the voice interaction module are correct. If the customer thinks that the collected consultation question is wrong, he can use the touch screen to edit the operation. The touch screen collects the customer's touch operation to obtain the edit signal. The correction auxiliary module is also used to obtain the edit signal, and modify the consultation que...

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Abstract

The invention relates to the field of legal robots, in particular to a user portrait system based on a legal consultation interaction process, and solves the technical problem of poor user experiencein the legal consultation interaction process. The consultation terminal comprises a voice interaction module and a display module, and further comprises a question arrangement module for arranging consultation questions, a retrieval module for retrieving target questions, and a result arrangement module for arranging target consultation files according to the user portrait set; and the legal server comprises an information extraction module for extracting feature information in the consultation questions, a database module for storing legal document data, and a portrait module for establishing user portrait sets for clients. According to the method, the user portrait set is established for the client to distinguish the service objects, consulting service is provided for the client in a targeted mode, the consulting experience of the client is improved, the problem arrangement module arranges consulting problems to improve retrieval accuracy, and the result arrangement module adjusts the target consulting file according to the user portrait set to obtain a concise and readable consulting result.

Description

technical field [0001] The invention relates to the field of legal robots, in particular to a user portrait system based on the interactive process of legal consultation. Background technique [0002] Due to the complexity of the law, non-professionals often need to turn to legal professionals such as lawyers when encountering legal problems. Legal consultation refers to the activities of personnel engaged in legal services to explain, explain, propose suggestions and solutions to relevant legal affairs. User portrait, also known as user persona, is an effective tool to outline target users, connect user demands and design direction. Each specific information of the user is abstracted into tags, and these tags are used to concretize the image of the user, so as to provide users with targeted services. Because the legal system is too large and complex, the sources of cases involved in legal consultation are too wide. With the development of intelligent interactive technolog...

Claims

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Application Information

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IPC IPC(8): G06F16/9535G06Q50/18
CPCG06Q50/18G06F16/9535
Inventor 吴怡
Owner 重庆大牛认知科技有限公司
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