Household appliance maintenance service management system

Abstract

The invention relates to the technical field of household appliance maintenance service. The invention particularly relates to a household appliance maintenance service management system. The system comprises a client and a maintenance server, the client is provided with a user login interface; the user login interface is linked with a main program interface; maintenance brands are arranged in themain program interface; the maintenance brands are linked with a maintenance application interface; wherein the management window is linked with maintenance management, the maintenance management islinked with a maintenance list, the maintenance list is linked with a maintenance form, the maintenance form is linked with a distribution window, the distribution window is linked with a maintenancepersonnel job number, the maintenance personnel job number is linked with a dispatch order information sending window, and the dispatch order information sending window is linked with a maintenance personnel receiving end through an internet technology. According to the invention, a corresponding household electrical appliance brand can be conveniently found for maintenance application through theclient, so that the customer service experience is greatly improved; through the Internet technology, standardized, scientific and automatic management of household appliance maintenance is enhanced,the workload of household appliance workers is reduced, and the service cost is reduced.

Description

technical field [0001] The invention relates to the technical field of electrical maintenance services, in particular to a management system for household electrical appliance maintenance services. Background technique [0002] my country's home appliance market does not have a complete after-sales service system. Manufacturers have to establish their own sales and after-sales networks in order to face market competition while producing. At present, the repair method of home appliances is very different from the previous ones. As a pure production quality, technical extension service. The after-sales service agents of distribution companies are very important, and they must also provide consumers with new information. The manufacturer should also provide certain technical information, maintenance parts and after-sales service funds to the seller. Merchants provide after-sales maintenance services to customers through their own maintenance stations. With the development o...

AI Technical Summary

Problems solved by technology

[0003] In the existing technology, when customers need to repair home appliances, they first find the contact information of the brand owner, and then call to make an appointment, and the maintenance service personnel cannot follow up in real time, which often delays the maintenance time. For customers, the experience is very bad. For maintenance For service personnel, the management is chaotic and the management cost is high

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