Unlock instant, AI-driven research and patent intelligence for your innovation.

Method, device and equipment for intelligently calling robot and storage medium

A robot and robot system technology, applied in the direction of instruments, computer components, special data processing applications, etc., can solve the problem of low accuracy of intelligent customer service robots

Active Publication Date: 2020-09-22
PING AN TECH (SHENZHEN) CO LTD
View PDF12 Cites 9 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The main purpose of the present invention is to solve the problem that the accuracy of the intelligent customer service robot call is low

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Method, device and equipment for intelligently calling robot and storage medium
  • Method, device and equipment for intelligently calling robot and storage medium
  • Method, device and equipment for intelligently calling robot and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0084] Embodiments of the present invention provide a method, device, device, and storage medium for intelligently invoking robots. Through intention recognition and intention jump selection processing, robots scattered in various application scenarios are systematically connected and intelligently invoked, improving intelligent customer service. Accuracy of bot calls.

[0085] The terms "first", "second", "third", "fourth", etc. (if any) in the description and claims of the present invention and the above drawings are used to distinguish similar objects, and not necessarily Used to describe a specific sequence or sequence. It is to be understood that the terms so used are interchangeable under appropriate circumstances such that the embodiments described herein can be practiced in sequences other than those illustrated or described herein. Furthermore, the term "comprising" or "having" and any variations thereof, are intended to cover a non-exclusive inclusion, for example, ...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention relates to the field of artificial intelligence, and discloses a method, device and equipment for intelligently calling a robot, and a storage medium, and the method comprises the stepsof carrying out the intention recognition and slot value filling of to-be-processed voice information through a robot system, and obtaining intention information; analyzing the intention information through an intention condition table to obtain target intention information, and obtaining an intention type of the target intention information; traversing a robot structure tree in a preset robot registration center to obtain a robot and a service address of the robot, and calling the robot according to the service address; caching the interaction information to obtain robot interaction information, wherein the interaction information can also be stored in a block chain network; obtaining a target intention type of the target voice information, and triggering an intention jump instruction according to the target intention type and a preset jump device; and calling a target robot corresponding to the target intention type according to the intention jump instruction, and obtaining robot interaction information corresponding to the target intention type.

Description

technical field [0001] The invention relates to the field of natural language processing in artificial intelligence, in particular to a method, device, equipment and storage medium for intelligently invoking a robot. Background technique [0002] As the technology of artificial intelligence develops, so do conversational bots. Intelligent customer service robot, as one of the dialogue robots used for consulting and replying or other communication with customers, has been widely concerned and developed and applied. [0003] Due to the complexity of business scenarios, the current intelligent customer service robots often have a variety of intelligent robots of different business types, such as question-and-answer robots, task-oriented robots, chat robots, and recommendation robots. Select to call the corresponding robot, and perform scene question and answer processing on the input information. However, due to the strong independence between intelligent robots of different ...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G10L15/22G06K9/62G06Q30/02
CPCG06F16/3329G10L15/22G06Q30/0281G06F18/23G06F18/22G06F18/24
Inventor 梁必志胡宏伟马骏王少军
Owner PING AN TECH (SHENZHEN) CO LTD