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Information query method based on FAQ matching model and related equipment thereof

An information query and matching model technology, applied in the field of artificial intelligence, can solve the problems of low accuracy of semantic recognition, target user information query accuracy and low query efficiency, etc.

Pending Publication Date: 2020-10-20
CHINA PING AN PROPERTY INSURANCE CO LTD
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  • Application Information

AI Technical Summary

Problems solved by technology

[0003] An embodiment of the present invention provides an information query method based on an FAQ matching model and related equipment to solve the problem of low accuracy and low query efficiency of target user information query due to the low accuracy of semantic recognition of traditional intelligent question-and-answer algorithms

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  • Information query method based on FAQ matching model and related equipment thereof
  • Information query method based on FAQ matching model and related equipment thereof
  • Information query method based on FAQ matching model and related equipment thereof

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Embodiment Construction

[0029] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are part of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0030] The information query method based on the FAQ matching model provided by this application is applied to the server, and the server can be implemented by an independent server or a server cluster composed of multiple servers. In one embodiment, as figure 1 As shown, an information query method based on the FAQ matching model is provided, including the following steps:

[0031] S1: Obtain the query question submitted by the target user from a pre...

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Abstract

The invention relates to artificial intelligence, and provides an information query method based on an FAQ matching model and related equipment thereof, and the information query method based on the FAQ matching model comprises the steps: obtaining a query problem submitted by a target user from a preset query library; performing word segmentation processing on the query problem, and determining atarget keyword according to a word segmentation result obtained by the word segmentation processing; performing mapping query according to the target keyword to obtain mapping segmented words and combined segmented words; querying an associated sentence pattern containing the mapping segmented words and the combined segmented words, and extracting a target sentence pattern from the associated sentence pattern according to a preset mode; and calculating a target answer corresponding to the target sentence pattern through a similarity algorithm according to the historical questions, the historical answers and the target sentence pattern, and feeding back the target answer to the target user. The invention also relates to a blockchain technology, and the query problem is stored in the blockchain. According to the technical scheme, the target user information query accuracy and query efficiency are improved.

Description

technical field [0001] The invention relates to artificial intelligence, in particular to an information query method based on an FAQ matching model and related equipment. Background technique [0002] The knowledge management system based on the FAQ matching model is an important research field in the direction of NLP. It is mainly used in intelligent question and answer scenarios. Questions and answers are performed by matching query sentences, which cannot be analyzed in combination with user historical data, and cannot be accurately identified in the case of similar sentence meanings, resulting in low accuracy of the knowledge management system and affecting the accuracy of information queries by users using the knowledge management system performance and query efficiency. Contents of the invention [0003] Embodiments of the present invention provide an information query method based on an FAQ matching model and related equipment to solve the problem of low accuracy ...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/33G06F16/903G06F40/289
CPCG06F16/3329G06F16/3344G06F16/90344G06F40/289
Inventor 张伟邓庚陈炜王涵暄
Owner CHINA PING AN PROPERTY INSURANCE CO LTD
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