Knowledge graph-based verbal skill path selection method and device, and computer equipment

Abstract

The invention relates to a Knowledge graph-based verbal skill path selection method and device, computer equipment and a storage medium. The method comprises the steps of obtaining a corresponding intention knowledge graph according to a current business scene, wherein the intention knowledge graph is pre-created according to an intention in the current business scene; obtaining an input verbal skill, and predicting the confidence coefficient of a verbal skill path corresponding to the input verbal skill in the intention knowledge graph; and determining a target verbal skill path according tothe highest confidence, and determining an output verbal skill of an input verbal skill according to the target verbal skill path. The verbal skill path selection is based on the intention knowledge graph conforming to the current service scene, so that the verbal skill path selection is constrained by the specific service scene, the path selection conforming to the current service scene can be made, and the matching degree and accuracy of the verbal skill are improved.

Description

technical field [0001] The present application relates to the technical field of artificial intelligence, in particular to a method, device and computer equipment for selecting a speech path based on a knowledge graph. Background technique [0002] Speaking skills play an important role in sales scenarios, and good speaking skills can improve the success rate of sales. In order to improve the speaking ability of telesales personnel / customer service, man-machine training can be conducted on telemarketing personnel / customer service. Human-machine training refers to the use of machines to simulate customers and train customer service personnel to improve their ability to answer questions. [0003] Speaking skills training has a certain degree of flexibility. According to the feedback of dialogue skills, the direction of speaking skills is also different. The direction of speech is determined by the selection of the path of speech. The existing speech path selection mechanism...

AI Technical Summary

Problems solved by technology

[0004] However, in the existing technology, due to the mixing of speech paths in different fields, it is easy to answer questions that are not asked during the question and answer, resulting in the problem of speech mismatch.

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