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Fault feedback method and device, equipment and storage medium

A fault and thread technology, applied in the computer field, can solve the problem that the fault handling personnel cannot quickly reproduce the fault and solve the fault, the feedback link is complex, and the feedback efficiency is low, so as to achieve rapid positioning, short feedback link, and improve feedback. The effect of efficiency

Pending Publication Date: 2020-11-10
JINGDONG TECH HLDG CO LTD
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Problems solved by technology

[0003] The above method of verbal fault feedback has a complicated feedback link, and there is no direct channel between the user of the terminal device and the personnel who deal with the fault. Customer service needs to be used to convey the fault. After the fault is resolved, the customer service needs to inform the user of the terminal device of the fault handling result ;The above-mentioned method of feedbacking faults through text and screenshots has low feedback efficiency, and the fault handling personnel need to reproduce the fault and capture the fault log in order to accurately solve the fault
In addition, verbal feedback or text feedback faults have certain requirements on the verbal or text expression ability of the user of the terminal equipment, and it is easy to cause the personnel who deal with the fault to be unable to quickly reproduce the fault and solve the fault due to inaccurate voice or text expression

Method used

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  • Fault feedback method and device, equipment and storage medium
  • Fault feedback method and device, equipment and storage medium
  • Fault feedback method and device, equipment and storage medium

Examples

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Embodiment Construction

[0030] Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.

[0031] Furthermore, the drawings are merely schematic illustrations of the present disclosure and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus repeated descriptions thereof will be omitted. Some of the block diagrams shown in the drawings are functional entities and do not necessarily correspond to physically or logically separate entities. These functional entities ...

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Abstract

The invention provides a fault feedback method and device, equipment and a storage medium, and belongs to the technical field of computers. The method comprises the steps of obtaining a fault video recording starting instruction; in response to a fault video recording starting instruction, starting a fault video recording thread and a fault log capturing thread; executing the fault video recordingthread to obtain a fault video file of the operation fault interface; executing a fault log capturing thread to obtain a fault log file of the operation fault interface; and uploading the fault videofile and the fault log file. The feedback link of the method is short, the operation is convenient, the feedback mode is visual and simple, the problem caused by inaccurate language or character expression is avoided, and the feedback efficiency is improved.

Description

technical field [0001] The present disclosure relates to the field of computer technology, and in particular to a fault feedback method, device, equipment and storage medium. Background technique [0002] After the failure of the terminal equipment, the following methods can be used to report the failure in related technologies: the user of the terminal equipment communicates with the customer service by telephone, and gives verbal feedback on the failure; [0003] The above method of verbal fault feedback has a complicated feedback link, and there is no direct channel between the user of the terminal device and the personnel who deal with the fault. Customer service needs to be used to convey the fault. After the fault is resolved, the customer service needs to inform the user of the terminal device of the fault handling result ;The above-mentioned method of feedbacking faults through text and screenshots has low feedback efficiency, and fault handling personnel need to rep...

Claims

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Application Information

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IPC IPC(8): G06F11/34H04N21/433
CPCG06F11/3476H04N21/4334
Inventor 解婷婷周强
Owner JINGDONG TECH HLDG CO LTD
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