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Man-machine interaction method and device, electronic equipment and storage medium

A technology of human-computer interaction and interactive data, which is applied in the field of human-computer interaction, can solve the problems of poor human-computer interaction experience and inconvenience, achieve better human-computer interaction experience and improve work efficiency

Pending Publication Date: 2020-11-13
ZHUHAI DAHENGQIN TECH DEV CO LTD
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Problems solved by technology

At present, the intelligent customer service service can only serve a single business, and lacks th

Method used

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  • Man-machine interaction method and device, electronic equipment and storage medium
  • Man-machine interaction method and device, electronic equipment and storage medium

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[0063] In order to make the above objects, features and advantages of the present application more clearly understood, the present application will be described in further detail below with reference to the accompanying drawings and specific embodiments. Obviously, the described embodiments are some, but not all, embodiments of the present application. Based on the embodiments in the present application, all other embodiments obtained by those of ordinary skill in the art without creative work fall within the protection scope of the present application.

[0064] refer to figure 1 , showing a flow chart of the steps of a method for human-computer interaction provided by an embodiment of the present application. The method is applied to an intelligent customer service service platform deployed in a portal system, and the service interface provided by the intelligent customer service service platform is pre-registered to The unified service gateway of the portal system is publishe...

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Abstract

The invention provides a man-machine interaction method and device, electronic equipment and a storage medium. The method comprises the steps of: in response to a request, transmitted by a user logging in a portal system through a unified service gateway, for calling a service interface, starting an intelligent customer service; receiving first interaction data, and determining a corresponding first interaction intention; determining a corresponding target service platform according to the first interaction intention, and displaying a plurality of label options corresponding to the target service platform; receiving a selection operation for the plurality of label options, and determining a target label option; and determining corresponding service guide information according to the targetlabel option, and displaying the service guide information. According to the embodiment of the invention, consultation and handling can be carried out for different services in the same intelligent customer service platform, the multi-service handling efficiency is improved, and the man-machine interaction experience is better.

Description

technical field [0001] The present application relates to the technical field of human-computer interaction, in particular to methods and devices, electronic equipment, and storage media for human-computer interaction. Background technique [0002] With the development of science and technology, the application scenarios of intelligent customer service are becoming more and more extensive. In many industries such as banking, communication, e-commerce, and restaurants, intelligent customer service is used to provide services. Many companies choose to use intelligent customer service first, and even cancel manual service, which saves a lot of labor costs for enterprises. At present, the intelligent customer service service can only serve a single business, and lacks the effect of providing unified services for multiple businesses. The machine interaction experience is not good. Contents of the invention [0003] In view of the above problems, this application is proposed i...

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Application Information

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IPC IPC(8): G10L15/22G10L15/26G10L15/08G10L15/18H04L29/08G06F16/25G06F16/958G06F3/0482G06Q30/00G06Q50/26
CPCG06F3/0482G06Q30/01G06Q50/26G10L15/08G10L15/1822G10L15/22G10L15/26G10L2015/088G10L2015/225G06F16/252G06F16/958H04L67/02
Inventor 邓练兵李大铭文少杰
Owner ZHUHAI DAHENGQIN TECH DEV CO LTD
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