Data privacy protection method and device, electronic equipment and storage medium

A technology of data privacy and user privacy, applied in digital data protection, electronic digital data processing, computer security devices, etc., to achieve the effect of protecting data privacy

Pending Publication Date: 2021-01-05
GREE ELECTRIC APPLIANCES INC +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In order to solve the problem of ensuring data security and privacy protection while ensuring maintenance effici

Method used

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  • Data privacy protection method and device, electronic equipment and storage medium
  • Data privacy protection method and device, electronic equipment and storage medium
  • Data privacy protection method and device, electronic equipment and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0037] The data privacy protection method provided in this embodiment can be applied to electronic devices, such as servers, please refer to figure 1 , the data privacy protection method provided in this embodiment includes steps S110-S120:

[0038] Step S110, obtaining maintenance request information, and determining a maintenance personnel.

[0039] Wherein, the maintenance request information includes: failure information of the product to be repaired and user privacy information.

[0040] The products to be repaired can be household appliances such as air conditioners, TVs, washing machines, etc. The repair request information can be filled in through the repair system on user terminal devices (such as mobile phones, tablet computers, etc.), and the fault information of the products to be repaired can be the faults of the products to be repaired by the user The relevant description in the form of expression can also be the fixed fault option preset by the repair system, a...

Embodiment 2

[0072] see image 3 , corresponding to Embodiment 1, this embodiment provides a data privacy protection device, including the following modules:

[0073] The determining module 210 is used to obtain maintenance request information and determine maintenance personnel; wherein, the maintenance request information includes: fault information of the product to be repaired and user privacy information;

[0074] The processing module 220 is configured to desensitize user privacy information, and send maintenance order information to maintenance personnel; wherein, the maintenance order information includes: fault information of the product to be repaired and desensitized user privacy information.

[0075] It can be understood that the determination module 210 can be used to execute step S110 in the first embodiment, and the processing module 220 can be used to execute the step S120 in the first embodiment.

[0076] Further, the data privacy protection device may also include:

[0...

Embodiment 3

[0082] This embodiment provides an electronic device, including a memory and a processor, where a computer program is stored on the memory, and when the computer program is executed by the processor, the data privacy protection method of Embodiment 1 is implemented.

[0083] In this embodiment, the electronic device may be a server, and the processor may be an Application Specific Integrated Circuit (ASIC for short), a Digital Signal Processor (DSP for short), or a Digital Signal Processing Device (Digital Signal Processing Device for short). DSPD), programmable logic device (Programmable Logic Device, referred to as PLD), field programmable gate array (Field Programmable Gate Array, referred to as FPGA), controller, microcontroller, microprocessor or other electronic components to implement The method in the above examples. For the method implemented when the computer program running on the processor is executed, reference may be made to the specific embodiment of the method ...

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PUM

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Abstract

The invention relates to the technical field of data privacy protection, and particularly provides a data privacy protection method and device, electronic equipment and a storage medium. The data privacy protection method comprises the following steps: acquiring maintenance request information, and determining maintenance personnel, wherein the maintenance request information comprises fault information of a to-be-maintained product and user privacy information; performing desensitization processing on the user privacy information, and sending maintenance order information to the maintenance personnel, wherein the maintenance order information comprises fault information of a to-be-maintained product and user privacy information after desensitization processing. According to the invention,the maintenance efficiency can be ensured, and the security privacy protection of the data is ensured.

Description

technical field [0001] The present invention relates to the technical field of data privacy protection, in particular to a data privacy protection method, device, electronic equipment and storage medium. Background technique [0002] In the context of big data, when electrical appliances are being repaired, it is possible to make electrical appliances intelligent and detect faults in advance according to user data, so that the time for repairing faults can be greatly reduced. In view of the situation that requires a large amount of user data, maintenance personnel usually need to come to the site for maintenance. Before the on-site maintenance, it is necessary to obtain relevant data of the user to initially determine the fault and communicate with the user in advance according to the user information. However, if a large amount of data is displayed to the Maintenance personnel are not conducive to the privacy protection of users. Therefore, it is urgent to solve the problem...

Claims

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Application Information

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IPC IPC(8): G06F21/62G06Q10/00
CPCG06F21/6227G06F21/6254G06Q10/20
Inventor 袁香宇林浩生王博吕沙沙李爽
Owner GREE ELECTRIC APPLIANCES INC
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