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Fault data processing method, device and equipment and storage medium

A technology of fault data and processing methods, which is applied in the direction of electrical digital data processing, special data processing applications, text database query, etc., and can solve problems such as inability to solve user problems in a timely and effective manner

Pending Publication Date: 2021-01-05
GREE ELECTRIC APPLIANCES INC +1
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] In order to solve the technical problem that the user’s problem cannot be solved in a timely and effective manner when the number of faulty electrical appliances is greater than the maintenance amount of the maintenance personnel, the application provides a fault data processing method, device, equipment and storage medium

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  • Fault data processing method, device and equipment and storage medium
  • Fault data processing method, device and equipment and storage medium
  • Fault data processing method, device and equipment and storage medium

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Embodiment Construction

[0065]In order to make the purposes, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments It is a part of the embodiments of this application, but not all of them. Based on the embodiments in the present application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present application.

[0066] The embodiment of the present application provides a fault data processing method, which is applied to a processing device with computing capability, such as: a server set by a manufacturer, a home data center device, a router, or the device itself also has data processing capability, the The method can be applied inside devices, ...

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Abstract

The invention relates to a fault data processing method, apparatus and device, and a storage medium. The method comprises the steps of obtaining fault report information sent when a device fault occurs; extracting fault feature words carried in the fault report information; analyzing the fault feature words by using a preset historical fault model to obtain a current fault reason; determining at least one fault solution corresponding to the current fault reason; and pushing at least one fault solution. According to the method, when a large amount of fault report information is received, a fault solution can be automatically given, so that a user can quickly and efficiently solve the fault, and when the number of faults is greater than that of to-be-maintained personnel, the time for queuing up to wait for the maintenance personnel and the time for the maintenance personnel to go to home for maintenance can be saved.

Description

Technical field [0001] The present application relates to the field of smart electrical appliances, and in particular, to a fault data processing method, device, equipment and storage medium. Background technique [0002] With the popularity of household appliances, more and more families have a large number of large appliances, such as air conditioners, washing machines, refrigerators, humidifiers, dryers, etc., which will lead to an increase in equipment failures. Especially during the peak season of electrical appliance use, such as air conditioning use in summer. [0003] However, for electrical appliance manufacturers, the number of maintenance personnel deployed in a city is limited. When the number of faulty electrical appliances is greater than the amount of maintenance personnel, most of the time it is impossible to solve user problems in a timely and effective manner. Contents of the invention [0004] In order to solve the technical problem of being unable to s...

Claims

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Application Information

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IPC IPC(8): G06Q10/00G06F16/36G06F16/33G06F16/335G06F16/35G06F40/30
CPCG06Q10/20G06F16/367G06F16/3344G06F16/353G06F16/335G06F40/30
Inventor 王彬宋德超贾巨涛黄姿荣赵文静
Owner GREE ELECTRIC APPLIANCES INC
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