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Reply information processing method and system

An information processing method and preprocessing technology, applied in the Internet field, can solve problems such as answering unanswered questions and inability to effectively match user questions, and achieve the effect of improving accuracy and improving response efficiency.

Pending Publication Date: 2021-03-02
HANGZHOU BROADLINK ELECTRONICS TECH
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, the automatic reply through simple keyword matching can answer questions quickly, but it often cannot effectively match user questions, resulting in the common phenomenon that the answer is not what was asked.

Method used

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  • Reply information processing method and system
  • Reply information processing method and system
  • Reply information processing method and system

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Embodiment Construction

[0022] Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete and fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.

[0023] Furthermore, the drawings are merely schematic illustrations of the invention and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus repeated descriptions thereof will be omitted. Some of the block diagrams shown in the drawings are functional entities and do not necessarily correspond to physically or logically separate entities. These functional entities may be impleme...

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Abstract

The invention relates to the technical field of the Internet, in particular to a reply information processing method and system. The method comprises the steps of when a to-be-processed problem of a current user is acquired, screening similar users based on user attribute data of the current user to acquire a similar user set; preprocessing the to-be-processed problem to extract a corresponding effective vocabulary set, and screening a historical problem set based on the effective vocabulary set to obtain an alternative problem set; and determining the historical question with the highest relevancy with the to-be-processed question in the alternative question set, and configuring the corresponding reply information as alternative reply information. According to the method, similar questions are searched and alternative replies are provided by utilizing the characteristics of the questions, so that the accuracy of automatic reply is effectively improved, and the reply efficiency is further improved.

Description

technical field [0001] The present invention relates to the technical field of the Internet, in particular to a reply information processing method and system. Background technique [0002] Currently, with the increasing convenience of online shopping, more and more people tend to purchase goods and consume online. Subsequently, when users encounter various related doubts, they also tend to ask doubts and consult questions on the Internet. In this context, an automatic reply system that can help customer service personnel to quickly answer user feedback and questions came into being. [0003] In existing automatic answering systems for user feedback / questions, the confirmation of user status (entering, busy, leaving) and the simple matching of keywords in user questions are mainly used to automatically return preset answers. [0004] However, the automatic reply through simple keyword matching can answer questions quickly, but often cannot effectively match user questions,...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G06Q30/06
CPCG06F16/3329G06F16/334G06Q30/0613
Inventor 邹凯涛金苗康海洋姚博刘宗孺李志为
Owner HANGZHOU BROADLINK ELECTRONICS TECH
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