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5G tax video customer service platform and operation method thereof

A taxation and 5G technology, applied in TV, two-way work system, subscriber special service, etc., can solve problems such as business experience not as good as artificial effect, poor interaction of online customer service, and time-consuming customers, so as to get rid of geographical and business limitations , reduce labor costs, and avoid the effect of poor interaction

Pending Publication Date: 2021-06-08
联通(辽宁)产业互联网有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In addition to tax registration and other procedures, individuals or units need to communicate with customer service to perform various operations when handling other tax-related businesses. However, for the current manual customer service, there are many limitations. For example, online customer service through text The interactivity is too poor, and customers often need to spend a lot of time typing and communicating; the fraudulent behavior of voice customer service is becoming more and more serious; and for robot customer service, the efficiency is indeed improved, but the authenticity of communication is reduced, and the complex business experience is not as good as manual good effect

Method used

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  • 5G tax video customer service platform and operation method thereof
  • 5G tax video customer service platform and operation method thereof
  • 5G tax video customer service platform and operation method thereof

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0047] The tax handling terminal in this embodiment involves a mobile device terminal, and specifically provides a 5G tax video customer service platform, which includes a 5G video customer service center platform, a tax handling terminal, and a data display terminal;

[0048] The 5G video customer service center platform is used to meet the needs of tax agents and agent managers for daily video customer service reception and management, including:

[0049] The display terminal, the display terminal is composed of several groups of displays and the host computer, and the display terminal includes:

[0050] Cloud storage module, the cloud storage module is used to upload, store and retrieve the information of tax personnel;

[0051] Interface management module, the interface management module is used for customer service personnel to click and perform related operations;

[0052] The voice terminal, the voice terminal includes call equipment, including microphones and other eq...

Embodiment 2

[0089] The tax handling terminal in this embodiment involves an all-in-one terminal, and specifically provides a 5G tax video customer service platform, which includes a 5G video customer service center platform, a tax handling terminal, and a data display terminal;

[0090] The 5G video customer service center platform is used to meet the needs of tax agents and agent managers for daily video customer service reception and management, including:

[0091] The display terminal, the display terminal is composed of several groups of displays and the host computer, and the display terminal includes:

[0092] Cloud storage module, the cloud storage module is used to upload, store and retrieve the information of tax personnel;

[0093] Interface management module, the interface management module is used for customer service personnel to click and perform related operations;

[0094] The voice terminal, the voice terminal includes call equipment, including microphones and other equi...

Embodiment 3

[0119] The tax handling terminal in this embodiment involves a PC terminal, and specifically provides a 5G tax video customer service platform, which includes a 5G video customer service center platform, a tax handling terminal, and a data display terminal;

[0120] The 5G video customer service center platform is used to meet the needs of tax agents and agent managers for daily video customer service reception and management, including:

[0121] The display terminal, the display terminal is composed of several groups of displays and the host computer, and the display terminal includes:

[0122]Cloud storage module, the cloud storage module is used to upload, store and retrieve the information of tax personnel;

[0123] Interface management module, the interface management module is used for customer service personnel to click and perform related operations;

[0124] The voice terminal, the voice terminal includes call equipment, including microphones and other equipment, whi...

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Abstract

The invention discloses a 5G tax video customer service platform and an operation method thereof. The platform comprises a 5G video customer service center platform, a tax handling terminal and a data display terminal. The tax handling terminal is used for handling tax businesses handled by tax staff, and the tax handling terminal comprises a mobile device terminal which is used for handling the tax businesses handled by the tax staff at any time; an all-in-one machine terminal used for handling tax handling business of tax staff at a designated place; and a PC terminal; wherein tax handling personnel communicate with the manual customer service in a 5G video call mode, so that the problem of poor interaction of network customer service can be avoided, the intelligent customer service is fully utilized, and the labor cost is reduced to the greatest extent; according to the invention, the method can effectively get rid of the regional and business limitations of conventional customer service, can meet the demands of more users at a lower cost, is higher in tax handling efficiency, and enables tax handling personnel to have better user experience.

Description

technical field [0001] The invention relates to the technical field of tax handling, in particular to a 5G tax video customer service platform and an operation method thereof. Background technique [0002] Tax registration is a statutory system for tax authorities to register and manage taxpayers' production and business activities in accordance with tax laws, and it is also a statutory procedure for taxpayers to fulfill their tax obligations in accordance with the law. [0003] In addition to tax registration and other procedures, individuals or units need to communicate with customer service to perform various operations when handling other tax-related businesses. However, for the current manual customer service, there are many limitations. For example, online customer service through text The interactivity is too poor, and customers often need to spend a lot of time typing and communicating; the fraudulent behavior of voice customer service is becoming more and more serio...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04N7/14H04M3/51G06Q40/00
CPCH04N7/141H04M3/51G06Q40/10
Inventor 刘启星金晓林黄会然朱庆华于天水奚建光李博孙羽歌韩鹏
Owner 联通(辽宁)产业互联网有限公司
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