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Power supply service quality internal evaluation system construction method

A technology of service quality and construction method, applied in the field of building an internal evaluation system for power supply service quality, can solve the problems that power supply service quality cannot be compared horizontally and service quality is not easy to evaluate well, and achieves improved power supply service quality and high analysis timeliness. , the effect of good power supply service

Pending Publication Date: 2021-10-29
YUNNAN POWER GRID
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0005] Aiming at the deficiencies of the existing technology, the present invention provides a method for constructing an internal evaluation system of power supply service quality, which solves the problem that the existing power supply service quality cannot be well compared horizontally and the service quality is not easy to evaluate well

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  • Power supply service quality internal evaluation system construction method

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Embodiment 1

[0026] An embodiment of the present invention provides a method for constructing an internal evaluation system for power supply service quality, including the following steps:

[0027] Step 1: Construction of internal evaluation system

[0028] By building an internal evaluation system, it is possible to ensure that the quality of power supply service is evaluated as a whole. At the same time, this system can accurately evaluate and monitor the quality of power supply service through different models and algorithms. A complete system is also conducive to service organizations' evaluation of power supply service quality. The internal evaluation system sorts out the management elements corresponding to the SERVQUAL model on the service contact point to sort out the internal evaluation structure based on the service contact theory, and then sorts out the internal evaluation index system, then builds the internal evaluation index model, and conducts an index model analysis. Trial ...

Embodiment 2

[0045] An embodiment of the present invention provides a method for constructing an internal evaluation system for power supply service quality, including the following steps:

[0046] Step 1: Construction of internal evaluation system

[0047] Based on the service contact theory, the internal evaluation system sorts out the management elements corresponding to the SERVQUAL model to the internal evaluation structure at the service contact point, and then sorts out the internal evaluation index system, then builds the internal evaluation index model, and conducts trial calculations on the index model, and finally Develop an internal evaluation application strategy;

[0048] Service contact theory mainly studies the interactive relationship between enterprises and customers from the perspective of management, as well as a series of events that occur during contact. Service contact theory includes service organizations, service employees and customers. the difference between the...

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Abstract

The invention provides a power supply service quality internal evaluation system construction method, and relates to the technical field of power supply service quality evaluation. The power supply service quality internal evaluation system construction method comprises the following steps: 1, constructing an internal evaluation system; 2, carding an internal evaluation index system; 3, constructing an internal evaluation index model; 4, evaluating and feeding back. An internal evaluation structure is combed through a service contact theory and a power grid service management element corresponding to the SERVQUAL model, the service between a service employee and a customer can be subjected to trial calculation through an algorithm model in the SERVQUAL model during combing, and finally, a trial calculation result can be fed back to a lower-level power supply unit. The lower-level power supply unit carries out sorting and carding by means of an internal evaluation result and carries out self-inspection and targeted improvement on short boards in internal work, so the power supply service quality is integrally improved, and due to the fact that the method has high analysis timeliness, normalized service quality internal evaluation can be formed, and the method is worthy of being vigorously popularized.

Description

technical field [0001] The invention relates to the technical field of power supply service quality evaluation, in particular to a method for constructing an internal evaluation system of power supply service quality. Background technique [0002] Power supply is related to people's production and life. Good power supply can make people's daily life run normally. Many power supply services in my country are part of government public utilities. The power supply service system is huge, and power supply services can also meet the needs of residents. [0003] In order to ensure the long-term and efficient operation of power supply services, the power supply department has been evaluating the quality of power supply services. Only a good evaluation can better provide people with better power supply services. Contents of the invention [0004] (1) Solved technical problems [0005] Aiming at the deficiencies of the prior art, the present invention provides a method for construc...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q50/06
CPCG06Q10/06395G06Q10/06393G06Q50/06
Inventor 郭亚琪谢伟林子靖
Owner YUNNAN POWER GRID
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