Online problem solving method and device, electronic equipment and storage medium
A solution and solution technology, applied in character and pattern recognition, commerce, instruments, etc., can solve problems such as low processing efficiency, high requirements for responsible persons, and difficulty in obtaining data, achieve high accuracy and timeliness, and achieve automation. The effect of solving and reducing labor costs
Pending Publication Date: 2021-12-10
PING AN TECH (SHENZHEN) CO LTD
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Problems solved by technology
In this processing method, some problem data are difficult to obtain. For example, online business personnel are often unable to describe the status of the system and their own processing process when the problem occurs in detail and comprehensively, resulting in low processing efficiency.
At the same time, when a problem occurs, it will be reported and dealt with only after the online business personnel actively discover it, resulting in low processing timeliness
In addition, every time a problem report is received, the person in charge needs to analyze it from the beginning and formulate a new solution. The requirements for the person in charge are high, resulting in high labor costs
Method used
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[0032] The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are part of the embodiments of the application, not all of them. Based on the implementation manners in this application, all other implementation manners obtained by persons of ordinary skill in the art without creative efforts fall within the scope of protection of this application.
[0033] The terms "first", "second", "third" and "fourth" in the specification and claims of the present application and the drawings are used to distinguish different objects, rather than to describe a specific order . Furthermore, the terms "include" and "have", as well as any variations thereof, are intended to cover a non-exclusive inclusion. For example, a process, method, system, product or device comprising a series of steps or units is not limited to the listed s...
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The invention relates to the technical field of artificial intelligence, and particularly discloses an online problem solving method and device, electronic equipment and a storage medium, and the online problem solving method comprises the steps of obtaining first data according to error reporting information of an online problem, wherein the first data is used for identifying data of operation of corresponding online personnel on the system after the system reports an error; performing feature extraction on the first data according to the data type of the first data to obtain key feature information of the first data; matching a solution according to the key feature information; displaying the solution to a user, and receiving feedback information of the user; according to the feedback information and the solution, matching at least one script combination in a preset script library to form a solution script; and running the solving script to solve the online problem.
Description
technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to an online problem solving method, device, electronic equipment and storage medium. Background technique [0002] At present, when a production problem occurs online, it is often discovered by the online business personnel and reported to the corresponding person in charge, and then the person in charge further communicates with the business personnel, such as asking the online business personnel the cause of the problem. On the business personnel is the operation and so on. Questions can only be processed after relevant data has been obtained through inquiries. In this processing method, some problem data are difficult to obtain. For example, online business personnel are often unable to describe the status of the system and their own processing process when the problem occurs in detail and comprehensively, resulting in low processing efficiency. At the ...
Claims
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IPC IPC(8): G06Q30/00G06K9/62
CPCG06Q30/012G06F18/22G06F18/241
Inventor 夏杰
Owner PING AN TECH (SHENZHEN) CO LTD