Topic identification method and device based on artificial intelligence, server and medium

Abstract

The invention is applicable to the technical field of artificial intelligence, and provides a topic identification method and device based on artificial intelligence, a server and a medium. The method comprises the following steps: acquiring session content, converting the session content into a session text according to the content form of the session content, and performing word segmentation processing on the session text according to a preset word segmentation algorithm to obtain a plurality of segmented words; according to related information of keywords, matched with the segmented words, in the preset keyword sets, determining the matching degree between the segmented words and the preset keyword sets, wherein the matching degree is used for indicating the similarity degree between the session content and target topics corresponding to the corresponding preset keyword sets; and determining the topic to which the session content belongs according to the target topic corresponding to each preset keyword set and the matching degree between the plurality of segmented words and each preset keyword set. According to the invention, the efficiency and accuracy of managing a large amount of session contents can be improved.

Description

technical field [0001] The present application relates to the technical field of artificial intelligence, in particular to an artificial intelligence-based topic recognition method, device, server and medium. Background technique [0002] In the daily communication of sales teams and service teams of banks or other enterprises around customers, a large amount of conversational content based on natural language is usually generated. In order to achieve effective management of the generated conversation content, it is usually required that the staff of the sales team or the service team manually record the topic to which the current conversation belongs at the end of each conversation in time. [0003] However, in the actual work process, the willingness of the staff to manually record the topic of the conversation is usually not strong, and subjective omissions and mistakes often occur, which hinders the efficiency and accuracy of managing a large amount of conversation conte...

AI Technical Summary

Problems solved by technology

[0004] In view of this, the embodiment of the present application provides an artificial intelligence-based topic identification method, device, server, and medium to solve the problem that in the related art, the staff's willingness to manually record the topic of the conversation is usually not strong, and often occurs Subjective omissions and misrecordings lead to problems that hinder the efficiency and accuracy of managing a large amount of conversation content

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