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Seat allocation method, electronic equipment and storage medium

An allocation method and agent technology, applied in the field of information processing, can solve the problem of low utilization rate of agents and achieve the effect of improving utilization rate

Pending Publication Date: 2022-01-07
MASHANG CONSUMER FINANCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, in the process of existing agent service, the utilization rate of the agent is low

Method used

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  • Seat allocation method, electronic equipment and storage medium
  • Seat allocation method, electronic equipment and storage medium
  • Seat allocation method, electronic equipment and storage medium

Examples

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Embodiment Construction

[0021] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0022] see figure 1 , figure 1 It is a flow chart of the agent allocation method provided by the embodiment of the present invention, which can be applied to call centers, such as figure 1 shown, including the following steps:

[0023] Step 101, receiving an agent request from a user.

[0024] In practical applications, when a customer dials, for example, a service hotline and requests manual service, it can be considered that an agent request is se...

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Abstract

The invention discloses a seat allocation method, electronic equipment and a storage medium, relates to the technical field of information processing, and aims to improve the utilization rate of seats. The method comprises the following steps: receiving a seat request of a user; collecting skill attributes and workplace attributes of the to-be-allocated seats; and in response to the seat request, distributing a seat for the user according to the skill attribute and the workplace attribute.

Description

technical field [0001] The invention relates to the technical field of information processing, in particular to a method for allocating seats, electronic equipment and a storage medium. Background technique [0002] Financial institutions can use the Internet model to vigorously promote financial products, and individual customers can apply for financial products online through hotlines or using smart terminal devices. In this process, agent service is an important way for the call center system of a financial institution to provide services to customers. [0003] However, in the existing agent service process, the utilization rate of the agent is low. Contents of the invention [0004] Embodiments of the present invention provide a method for allocating seats, an electronic device, and a storage medium, so as to improve the utilization rate of seats. [0005] In a first aspect, an embodiment of the present invention provides a method for allocating seats, including: ...

Claims

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Application Information

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IPC IPC(8): H04M3/523H04M3/51
CPCH04M3/523H04M3/51
Inventor 夏福森罗展松蒋宁
Owner MASHANG CONSUMER FINANCE CO LTD