Dialogue robot routing jump method and device, electronic equipment, and medium

Abstract

The invention provides a dialogue robot routing jump method and device, a medium, and a terminal. The method comprises the following steps: presetting a routing node and an enabling routing jump mechanism, wherein the mechanism includes an intention jump and a parameter jump; obtaining a to-be-processed corpus and a target intention, executing the intention jump at a current node, and through a next jump of the intention jump at the current node, jumping to a node or other robots pointed by the next jump of the intention jump; when the next jump points to a node, through condition setting, executing the intention jump or the parameter jump at the node pointed by the next jump, and completing a corresponding operation or a verbal skill process of the node pointed by the next jump; when the next jump points to the other robots, executing subsequent actions on the other robots according to the target intention. According to the invention, when a client corrects a previous intention or parameter, change processing and robot switching of a plurality of business scenes can be carried out immediately, so that the robots are more intelligent and more anthropomorphic.

Description

technical field [0001] The invention relates to the field of computer applications, in particular to a method, device, electronic equipment and medium for a dialog robot routing jump. Background technique [0002] With the vigorous development of artificial intelligence, conversational robots have become commonplace. Usually, when a question is thrown to a conversational robot, it can extract the input keywords and find the most appropriate answer from the database through an algorithm by equipped with a natural language processing system. , to respond accordingly, the dialogue robot can be connected with many organizations' applications, websites and instant messaging platforms to simulate human dialogue or chat. [0003] However, human beings have different ways of talking, and sometimes they will suddenly switch topics while chatting, or correct what they said before. For example, when a sales robot is asking customers about their intentions one by one, the customer sudd...

AI Technical Summary

Problems solved by technology

"In this case, how to correct the dialogue robot and respond with the corresponding words has become a difficult problem in the industry. At present, there is no good solution to this problem, and it is impossible to support customers to correct the previously confirmed The answer to the question, even in the outbound call scenario, cannot support the multi-service scenario switching of the same robot, which leads to the AI ​​robot not being intelligent enough in chat interaction and reducing the user experience

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