Operation and maintenance work order distribution method and device, electronic equipment and storage medium

Abstract

The invention provides an operation and maintenance work order distribution method and device, electronic equipment and a storage medium, and relates to the technical field of automation. The operation and maintenance work order distribution method comprises the steps that after work order content of a preset operation and maintenance work order and attribute information of the preset operation and maintenance work order are acquired, target processing personnel are matched for the preset operation and maintenance work order according to the work order content and the attribute information, and operation and maintenance notification information for the preset operation and maintenance work order is pushed to the target processing personnel, and indicating the target processing personnel to carry out operation and maintenance processing on the preset operation and maintenance work order. Therefore, automatic distribution of the operation and maintenance work order is realized according to the work order content and the attribute information, and the process time of the work order in the distribution process is reduced. Besides, the work order content and the attribute information are referred to in the matching process of the target processing personnel, so that the matching degree of the operation and maintenance work order and the target processing personnel is higher, the work order distribution accuracy is improved, and the processing efficiency and the processing quality of the operation and maintenance work order are further improved.

Description

technical field [0001] The present invention relates to the technical field of automation, in particular to a method, device, electronic equipment and storage medium for dispatching operation and maintenance work orders. Background technique [0002] With the rapid development of informatization, technicians have developed a variety of systems or platforms for production and life. When a system or platform fails, it is necessary to deal with the failure in time. [0003] The existing fault handling method is usually the work order system. After a fault occurs, it is necessary to dispatch operation and maintenance work orders through specific authorized personnel. Therefore, the distribution of operation and maintenance work orders has certain randomness and subjectivity, and operation and maintenance cannot be guaranteed. The degree of matching between the work order and the dispatched personnel will affect the efficiency and quality of fault handling to a certain extent. ...

AI Technical Summary

Problems solved by technology

[0003] The existing fault handling method is usually the work order system. After a fault occurs, it is necessary to dispatch operation and maintenance work orders through specific authorized personnel. Therefore, the distribution of operation and maintenance work orders has certain randomness and subjectivity, and operation and maintenance cannot be guaranteed. The degree of matching between the work order and the dispatched personnel, which in turn affects the processing efficiency and quality of faults to a certain extent

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