Operation and maintenance method based on intelligent voice interaction technology

Abstract

The invention relates to the technical field of technical operation and maintenance, in particular to an operation and maintenance method based on an intelligent voice interaction technology, which comprises the following steps of: S1, triggering an alarm by a monitoring system; s2, the network monitoring center determines whether to connect a network; s3, if the network is not accessed, voice processing is carried out; s4, if the network is connected, automatic processing is carried out; and S5, notification is carried out after the processing is completed. According to the operation and maintenance method based on the intelligent voice interaction technology, an alarm is given through the monitoring system, the position where an operation and maintenance fault occurs can be rapidly positioned, subsequent processing of operation and maintenance personnel is facilitated, the operation and maintenance fault is processed by selecting an optimal processing mode during networking, the fault solving quality and speed are improved, and the operation and maintenance efficiency is improved when networking is not performed. And the problem can be solved through voice processing, so that the delay of a working process caused by the fact that a fault is not solved due to the fact that networking is not carried out is avoided.

Description

technical field [0001] The invention relates to the technical field of technical operation and maintenance, in particular to an operation and maintenance method based on an intelligent voice interaction technology. Background technique [0002] For some operation and maintenance work on the market, the process of handling faults is generally that the staff issues an alarm when the fault is discovered, informs the relevant operation and maintenance personnel of the fault, handles the operation and maintenance personnel, informs the staff, and completes it. Timely, the processing plan is not necessarily the best, and it is also limited by the processing environment, such as no computer, poor network environment, inability to immediately clone to deal with faults, and more repetitive work. [0003] Therefore, the existing technology has shortcomings and needs to be improved. SUMMARY OF THE INVENTION [0004] In view of the above-mentioned defects in the prior art, the purpos...

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Problems solved by technology

[0002] For some operation and maintenance work on the market, the process of handling faults is generally that the staff find a fault and issue an alarm, notify the relevant operation and maintenance personnel of the fault, and the operation and maintenance personnel process it, notify the staff, and end it. The process is relatively complicated, and the processing time is not long Timely, the solution may not be optimal, etc., and it will also be limited by the processing environment such as no computer, poor network environment, inability to deal with faults immediately, and many repetitive tasks, etc.

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