Method and equipment for treating telephone traffic based on attendant console under NGN environment

Abstract

The key point of the invention comprises: setting a corresponding relation between the key- stroke number and the traffic handing operation; when the traffic statistic detects the key-stroke number of the opposite end from the audio data transmitted from the opposite end, in term of said corresponding relation, the traffic statistic determines a traffic handing operation corresponding to the detected key-stroke number, and transmits the relevant audio data to the opposite end. The invention can automatically implements phone switching function in case of no telephone operators.

Description

technical field [0001] The invention relates to the technical field of network communication, in particular to a traffic processing method and device based on an attendant console in an NGN environment. Background technique [0002] In the NGN (Next Generation Network) environment, the attendant console has become one of the highlights. For large customers such as hotels and companies, the attendant console can manage users in the Centrex Office Exchange Service group, transfer incoming calls, and manage bills. [0003] Usually, the attendant console needs human participation in the process of answering and transferring calls. At present, the traffic processing method based on the attendant console is as follows figure 1 shown. [0004] figure 1 In the case of incoming call transfer, it is usually completed by an operator. The specific call transfer process is: the voice data of the opposite end is transmitted to the attendant console through RTP (Real-time Transport Pro...

AI Technical Summary

Problems solved by technology

[0005] The current traffic processing method requires the cooperation of the operator, which has the problem of low call transfer efficiency, and the realization of the call is easily affected by human factors. For example, when the operator is not present, the call transfer cannot be realized; most of the work of the operator It is relatively simple and mechanical, but requires the operator to be on duty all the time, which wastes human resources and cannot meet the automation requirements of traffic processing based on the attendant console in the NGN environment

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