Method and system for maintaining a business office appliance through log files

a business office appliance and log file technology, applied in the field of log file maintenance, can solve problems such as potentially critical errors
US20050165929A1Inactive Publication Date: 2005-07-28RICOH KK
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Patent Information

Authority / Receiving Office
US Ā· United States
Patent Type
Applications(United States)
Current Assignee / Owner
RICOH KK
Publication Date
2005-07-28
Estimated Expiration
Not applicable Ā· inactive patent

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Abstract

A method and system for monitoring a business office appliance by a remote service center using logs that are transferred to the remote service center. When the service center analyzes the data in the logs, it can detect warning messages or error messages from application software controlling the monitored appliances and remotely diagnose or fix those monitored appliances.
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Description

CROSS-REFERENCE TO RELATED APPLICATIONS

[0001] The present application is a continuation of U.S. application Ser. No. 09 / 453,877, filed Feb. 4, 2000, the contents of which are herein incorporated by reference. The present application is related to U.S. patent application Ser. No. 09 / 440,692, filed on Nov. 16, 1999, entitled ā€œMethod and System to Monitor the Application Usage and Send Back the Information Using Connection and Connectionless Modeā€; U.S. patent application Ser. No. 09 / 440,647, filed on Nov. 16, 1999, entitled ā€œMethod and System to Monitor the Application Usage and Send Back the Information Using Connection and Connectionless Modeā€; U.S. patent application Ser. No. 09 / 440,646, filed on Nov. 16, 1999, entitled ā€œMethod and System to Monitor the Application Usage and Send Back the Information Using Connection and Connectionless Modeā€; U.S. patent application Ser. No. 09 / 440,693, filed on Nov. 16, 1999, entitled ā€œMethod and System of Remote Diagnostic, Control and Informati...

Claims

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