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Method and system for maintaining a business office appliance through log files

a business office appliance and log file technology, applied in the field of log file maintenance, can solve problems such as potentially critical errors

Inactive Publication Date: 2005-07-28
RICOH KK
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

This approach allows for timely and efficient remote diagnosis and maintenance, reducing downtime and operational costs by enabling proactive issue resolution through automated log analysis and communication protocols.

Problems solved by technology

Those messages indicate the existence of potentially critical errors.

Method used

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  • Method and system for maintaining a business office appliance through log files
  • Method and system for maintaining a business office appliance through log files
  • Method and system for maintaining a business office appliance through log files

Examples

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Embodiment Construction

[0025] Referring now to the drawings, wherein like numerals designate identical or corresponding parts throughout the several views, and more particularly to FIG. 1 thereof, the present invention includes various machines and computers for monitoring, diagnosing, controlling and maintaining the operation of the business devices and appliances. In FIG. 1, there is a first network 16 (e.g., a Local Area Network (LAN)) connected to computer workstations 17, 18, 20, and 22. The workstations can be any type of computers including Microsoft Operating System Computers, Unix-based computers, or Apple Operating System Computers. Also connected to the network 16 are a digital copier / printer 24, a facsimile machine 28, and a printer 32. The devices 24, 28 and 32 are referred to herein as machines, business office appliances, or monitored devices and include any of the devices discussed below. Also, a facsimile server (not illustrated), a thin server (not illustrated), a network image scanner (...

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PUM

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Abstract

A method and system for monitoring a business office appliance by a remote service center using logs that are transferred to the remote service center. When the service center analyzes the data in the logs, it can detect warning messages or error messages from application software controlling the monitored appliances and remotely diagnose or fix those monitored appliances.

Description

CROSS-REFERENCE TO RELATED APPLICATIONS [0001] The present application is a continuation of U.S. application Ser. No. 09 / 453,877, filed Feb. 4, 2000, the contents of which are herein incorporated by reference. The present application is related to U.S. patent application Ser. No. 09 / 440,692, filed on Nov. 16, 1999, entitled “Method and System to Monitor the Application Usage and Send Back the Information Using Connection and Connectionless Mode”; U.S. patent application Ser. No. 09 / 440,647, filed on Nov. 16, 1999, entitled “Method and System to Monitor the Application Usage and Send Back the Information Using Connection and Connectionless Mode”; U.S. patent application Ser. No. 09 / 440,646, filed on Nov. 16, 1999, entitled “Method and System to Monitor the Application Usage and Send Back the Information Using Connection and Connectionless Mode”; U.S. patent application Ser. No. 09 / 440,693, filed on Nov. 16, 1999, entitled “Method and System of Remote Diagnostic, Control and Informati...

Claims

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Application Information

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Patent Type & Authority Applications(United States)
IPC IPC(8): G06F11/30G06F11/00G06F11/22G06F13/00G06F15/173G06Q10/10H04L12/00H04L29/08H04N1/00H04Q9/00
CPCH04L67/125G06Q10/10
Inventor MOTOYAMA, TETSURO
Owner RICOH KK
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