Time tracking system and method of use
a time tracking and time management technology, applied in the field of automatic tracking and managing time, can solve the problems of significant time and hence cost to the employer, the inability of the instant messaging system to keep track of interruptions, and the limited functionality of the instant messaging system
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[0013]The invention generally relates to a system and method of managing time and, more particularly, to a system and method for automatically tracking and managing time in an electronic application. More specifically, in embodiments, the system and method of the invention is a time tracking tool implemented with instant messaging systems. The time tracking tool is configured to associate a project with a received instant message and track time for a project (associated with an instant message) during the active session. The system and method can be implemented with any flexible instant messaging system such as, for example, IBM Lotus Sametime®. (IBM, Lotus and Sametime are trademarks of International Business Machines Corporation in the United States, other countries, or both.)
[0014]More specifically, the invention can be implemented as a program product tool which is configured to track time expended by a service / support person (such as computer support) to a customer for billing ...
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