Method and System for Establishing and Managing Trust Metrics for Service Providers in a Federated Service Provider Network

a service provider network and trust metrics technology, applied in the field of federated service networks, can solve problems such as disintegration, tension, and inability to address the means of authenticating users, and achieve the effect of reducing the number of users, and improving the quality of services

Inactive Publication Date: 2009-07-02
GENESYS TELECOMMUNICATIONS LABORATORIES INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

[0016]In another aspect of the present invention, a system is provided for enabling consumers to select service providers from a federated network of providers based on trust rating relative to one or more trust metrics. The system includes a trust authority for rating service providers and issuing trust certificates to those providers, a trust validation service for validating trust certificates used in communication to convey trust, and an interface accessible to consumers for presenting a list of trusted service providers rated by the trust authority. The system is characterized in that the service provider information provided in the listing includes trust rating, pricing for services, and a trust certificate summary visible to the consumer to help the consume...

Problems solved by technology

The problem stated above is that being able to trust an authenticated network user is desirable in a federated network environment, but many of the conventional means for authenticating users do not address particular issues of trust that might be...

Method used

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  • Method and System for Establishing and Managing Trust Metrics for Service Providers in a Federated Service Provider Network
  • Method and System for Establishing and Managing Trust Metrics for Service Providers in a Federated Service Provider Network

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Embodiment Construction

[0025]The inventors provide a system for issuing trust certificates and for managing data in communication between entities operating in a federated network environment according to trust level established between the entities. The system and methods of the present invention are detailed in the following examples.

[0026]FIG. 1 is an architectural overview of a federated contact center service network 100 where trust certification and trust level management is supported according to an embodiment of the present invention. Network 100 is adapted as a federated contact service center network that includes in this example a contact service center 102, a contact service center 103, and a contact service center 104. Contact service centers 102, 193, and 104 are state-or-art multimedia-capable centers federated with one another in a classic federation embodiment sharing data, configurations and service tasks with one another.

[0027]In one embodiment, centers 102-104 are hosted by a large ent...

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Abstract

A system for issuing, validating, and managing trust between two or more entities authenticated to operate in a federated network includes one or more servers for issuing trust certificates based on one or more trust metrics, and one or more servers for validating issued trust certificates. Entities operating through a communications interface may be issued trust certificates pursuant to evaluation relative to certain trust metrics, the certificates accompanying communications between entities the certificates subject to validation at communication end points of interaction.

Description

BACKGROUND OF THE INVENTION[0001]1. Field of the Invention[0002]The present invention is in the field of federated service networks and pertains particularly to a system and methods for providing trust certification metrics for service entities and users and managing data according to established trust metrics in communication between parties interacting in a federated network.[0003]2. Discussion of the State of the Art[0004]A federated service network is a network including multiple service entities including systems that cooperate in providing services to a base of consumers, typically customers of one or more of the member companies. Federated networks typically involve major product and service companies and may include entities providing banking and investment services, retail services, insurance services, and other types of major consumer-oriented business services. The computer network set up between federated entities allows communication across multiple interfaces and betwe...

Claims

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Application Information

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IPC IPC(8): H04L9/32
CPCG06Q10/06G06Q30/06H04L63/105H04L9/3263H04L63/0823H04L9/321H04L45/306H04L45/64H04L12/1818H04L63/20H04N7/15H04W12/02H04L51/212H04L63/08H04L51/08H04L63/04G06F21/30H04L63/205H04L65/4038
Inventor MAKAGON, PETRRISTOCK, HERBERT WILLI ARTURRYABCHUN, ANDRIY
Owner GENESYS TELECOMMUNICATIONS LABORATORIES INC
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