Management of a device connected to a remote computer using the remote computer to effect management actions

Abstract

The invention facilitates remote management of a computer via a network. Remote management of a device connected to a managed computer can be effected by using the managed computer as a proxy for conducting a management action regarding the connected device on behalf of a remote computer management server.

Description

CROSS-REFERENCE TO RELATED APPLICATIONS[0001]The instant application is a continuation of and claims priority from U.S. patent application Ser. No. 10 / 882,990, filed Jun. 30, 2004, entitled MANAGEMENT OF A DEVICE CONNECTED TO A REMOTE COMPUTER USING THE REMOTE COMPUTER TO EFFECT MANAGEMENT ACTIONS, the entire contents of which are incorporated by reference herein.BACKGROUND OF THE INVENTION[0002]1. Field of the Invention[0003]This invention relates to remote management of a computer via a network.[0004]2. Related Art[0005]The use of a computer typically entails some management of the operation of, and activities engaged in by, the computer. For organizations that make use of many computers, management of those computers can be an especially burdensome task; such organizations often have one or more people who are specifically responsible for the management of the organization=s computers. Management of a computer can entail any of a large variety of activities, as well known to thos...

AI Technical Summary

Benefits of technology

Enables secure and efficient remote management of computers and devices across networks, even with firewalls and proxy servers, minimizing disruption and enhancing flexibility in software updates, while maintaining security and reducing the need for user intervention.

Problems solved by technology

For organizations that make use of many computers, management of those computers can be an especially burdensome task; such organizations often have one or more people who are specifically responsible for the management of the organization=s computers.

As can readily be appreciated, this may be undesirable for a variety of reasons, e.g., it may be inconvenient and / or too costly to travel to the location, it may be discovered after arriving at the location that tools and / or information necessary to manage a computer are not present at that location, etc.

However, the presence of a firewall and / or gateway can also prevent remote management of a computer by stopping incoming instructions and / or data used to effect the remote management.

As a result of greater concern regarding the security of computers that can be connected to a network (in particular, public networks such as the Internet), the use of firewalls and / or gateways has become common and is increasing, thus significantly inhibiting the usefulness of existing systems for remote computer management.

However, unless such device is accessible directly via the network (which is often not the case), existing systems for remote computer management do not enable this capability.

However, these approaches will disrupt operation of the remote computer management system, other operation of computer(s) on which the remote computer management system is implemented, and / or activities of users of the computer(s) on which the remote computer management system is implemented.

These approaches may also experience error during the installation process, producing even more disruption or, in the worst case, precluding update of the software.

Further, since these approaches are necessarily disruptive to some degree, they are typically only used to provide updates that make substantial changes (e.g., add substantial new functionality) to an existing version of the software, thus reducing the flexibility (e.g., the granularity) with which the software can be updated.

Finally, these approaches can cause the instructions and / or data comprising the software to require an undesirably large amount of storage capacity.

However, when the new executable file(s) first attempt to operate, security software (which is frequently operating on computer(s) used to implement the remote file management system) may identify this as an attempt to begin operation of a new process that has not previously been authorized, and either stop the operation or present a user interface (e.g., dialog box) that requires instruction (often from a user who may not have the requisite knowledge to respond appropriately) as to whether the operation should be allowed to continue, in either case disrupting operation of the remote computer management system.

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