Automatic event-based request communication (ERC) generation and erc routing based on resource capabilities

Abstract

Disclosed is a system and method of automatically generating an event-based request communication (“ERC”) and routing the ERC to a public safety answering point (“PSAP”) (or other call center) to service the ERC based on PSAP profiles that each specify capabilities of a given PSAP. A client device may be programmed to obtain the capabilities of a relevant PSAP, and generate and communicate an ERC based on the capabilities of the PSAP. The ERC may be generated in a format that the relevant PSAP is capable of processing. The format may include a voice call, a text message, an electronic mail message, a shortwave radio communication, and / or other type of broadband wireless or wireline communication.

Description

FIELD OF THE INVENTION[0001]The invention relates to a system and method of determining the capabilities of resources to service event-based requests generated by disparate sensors and / or other devices and using the capabilities information of a given resource to automatically generate event-based request communications (“ERC”) consistent with the capabilities of the resource.BACKGROUND OF THE INVENTION[0002]In a variety of contexts, sensors and / or other devices create and communicate requests that need to be serviced by a resource. In some cases, a specific resource will be allocated to service the request based on predetermined criteria. In other cases, one of a number of resources may be capable of servicing the request and one may be selected to handle the specific request.SUMMARY OF THE INVENTION[0003]With the growth of the Internet of Things (IoT) and connected devices, servicing of requests may become more complex. In part, this may be due to the fact that different sensors a...

AI Technical Summary

Benefits of technology

The patent text discusses a system and method for determining the capabilities of resources for servicing event-based requests, such as 911 calls, made by different sensors and devices. The system can automatically generate a communication consistent with the capabilities of the resource and route it to the appropriate resource to service the request. This helps ensure that the resource is able to handle the request and provides the necessary information. The system can also use predefined rules and preferences to select the most appropriate content and communication protocols for a given request. Overall, this system improves the efficiency and effectiveness of servicing requests and ensures that the right resources are used for each request.

Problems solved by technology

With the growth of the Internet of Things (IoT) and connected devices, servicing of requests may become more complex.

This creates a technical problem with respect to determining which file types and communication protocols should be used for a given request, assuming there is an assigned PSAP in that service area.

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