Digital video and audio recording system
A technology of recording system and recording system, applied in the direction of data acquisition and recording, electrical digital data processing, special data processing applications, etc., can solve the problems of inability to monitor the service quality of service personnel, difficult to identify the responsible party, etc., and achieve clear sound quality , the effect of saving system resources
Inactive Publication Date: 2008-05-14
维音数码(上海)有限公司
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Problems solved by technology
[0002] The relevant recording system (comprising the recording sub-system equipment of call center) that is used for customer contact / service center in the prior art can only carry out voice recording, therefore, such recording system cannot effectively serve the customer contact / service center The service quality of personnel is monitored, and if there is a conflict between the service personnel and the customer, it is difficult to identify the responsible party
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[0022] Such as figure 1 As shown, the digital audio-visual recording system of the present invention includes: switch 100, CTI server 101, digital recording system server 105, database server 106, data storage server 107, digital recording system server 108, computer terminal 109 and extension phone 110.
[0023] The exchange 100 is connected to the CTI server 101 by computer telephony integration (CTI), and is used for the exchange processing of the telecommunication system, and performs telephone exchange, telephone routing management, telephone queue management, telephone agent management and telephone extension management.
[0024] The CTI server 101 is used for computer telephony integration, and establishes the connection between the local area network and the telecommunication network; it is connected with the digital recording system server 105 through the local area network. The CTI server 101 is composed of a PBX driver (exchange driver) 102 , a telephone service pro...
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A digital sound and mage recording system for the user relation / service center's monitoring of the service quality, which can digitally record the telephonist's sound and the image of the telephonist read on the computer screen at one time, search and playback so as to effectively improve the service quality of the service personnel and to carry out effectively monitoring. The system can be used in the appliance system for recording the oceanic communications, monition the aviation navigation, monitoring the runing state in Financial system and obtaining the information shown on the screen of the computer andin the voice communications of the switching system.
Description
technical field [0001] The invention relates to a digitized audio-visual recording system, in particular to a digitized audio-visual recording system for recording outgoing and incoming calls according to the requirements of a customer contact / service center. Background technique [0002] The relevant recording system (comprising the recording sub-system equipment of call center) that is used for customer contact / service center in the prior art can only carry out voice recording, therefore, such recording system cannot effectively serve the customer contact / service center. The service quality of personnel is monitored, and if there is a conflict between the service personnel and the customer, it is difficult to identify the responsible party. Implementing effective quality supervision for customer contact / service centers is also a problem that managers need to solve urgently. Contents of the invention [0003] The technical problem to be solved by the present invention is...
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IPC IPC(8): G06F17/40G06F17/30H04L12/28
Inventor 刘千里陈安庆王海涛颜丰马乐张磊李力丰
Owner 维音数码(上海)有限公司