Method and system for realizing automatic reminding in the absence of online customer service personnel
A technology of customer service personnel and customer service system, which is applied in the field of instant messaging technology and automatic reminder when there is no online customer service personnel, and can solve problems such as inability to communicate with customer service personnel, poor visitor experience, and inability to answer visitor inquiries, etc.
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[0032] Such as figure 1 As shown, an online customer service system,
[0033] The user terminal is used to send instant messages to the instant messaging server 1 and receive instant messages replies from the instant messaging server 1.
[0034] The customer service terminal is used to receive instant messages from the customer service system server and reply to the customer service system server; the customer terminal can simultaneously communicate with other customer terminals and also with user terminals.
[0035] The instant communication server 1 is used to complete the instant communication between the user terminal and the customer service terminal; the instant communication server 1 further includes a storage module, which is used to store the content of the conversation between the user terminal and the customer service terminal.
[0036] The instant communication server 2 is used to complete the instant communication between the customer service terminal and the custome...
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