Online paid consulting service system and using method thereof

A consulting service and subsystem technology, which is applied in payment architecture, data processing applications, special data processing applications, etc., and can solve problems such as flaws in the settlement process of consulting fees, low enthusiasm for users to communicate and learn, and unsupervised consulting processes. , to achieve the effect of promoting learning and communication, improving identity reliability and accuracy, and colorful forms

Inactive Publication Date: 2018-09-14

安徽时间分享信息科技有限公司

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Problems solved by technology

[0004] The purpose of the present invention is to provide an online paid consulting service system and its use method. By connecting the expert identity database to the system, an expert answering subsystem and a content retrieval subsystem are established, and users are the users in the process of issuing consulting questions. Settle...

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Abstract

The invention relating to the field of Internet technology discloses an online paid consulting service system and a using method thereof. The system is composed of a registration login publishing subsystem, a content retrieval subsystem and an expert response subsystem. The registration login publishing subsystem consists of a registration login module, an identity confirmation module, an identityverification database, a selection reply module, a billing module, an expert user database, and a user reputation rating module, a payment account module, and a preview and confirmation module. According to the invention, the expert response subsystem and the content retrieval subsystem are established by connecting the expert identity database to the system; when the user carries out consultation question issuing, settlement of costs between users is carried out; sharing is carried out again based on a replied content; and account amount rewarding and credit point rewarding are carried out during the sharing process. Therefore, problems that the consultation process is not supervised, the consultation fee settlement process has problems, the expert certification is not true, and the communication learning enthusiasm of the user is not high can be solved.

Application Domain

Payment architectureCommerce +1

Technology Topic

Service systemContent retrieval +6

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Examples

Experimental program(1)

Example Embodiment

[0067] The technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments of the present invention, rather than all the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative work shall fall within the protection scope of the present invention.

[0068] See Figure 1-3 As shown, the present invention is an online payment consulting service system, including a registration and login publishing subsystem, a content retrieval subsystem, and an expert response subsystem;

[0069] The registration and login publishing subsystem is used for users to perform registration, login, identity verification, publishing of consulting questions, and confirmation of selecting the way of answering questions;

[0070] The content retrieval subsystem is used to automatically retrieve the consulting questions published in the registration and login publishing subsystem and push and display the retrieval results to the consulting users for their selection and confirmation;

[0071] The expert response subsystem is used for users to select experts in the question domain to respond to the consulting questions published in the registration and login publishing subsystem, and push and display the content of the experts' answers to the consulting users for selection and confirmation;

[0072] The registration and login publishing subsystem is connected to the content retrieval subsystem and the expert response subsystem in real time through the data information transmission module;

[0073] The expert response subsystem is connected with the content retrieval subsystem through the content sharing module.

[0074] Among them, the registration and login publishing subsystem includes:

[0075] Registration and login module: used for users to register and log in to this online payment consulting service system;

[0076] Identity confirmation module: used to judge and confirm the identity of the user;

[0077] Identity verification database: used to receive the identity information filled in by the user and compare the information with the official information in the identity information database, and pass the comparison result to the identity confirmation module;

[0078] Consultation issue release module: used to release and display the issues that users need to consult;

[0079] Select response module: used for users to select and confirm between expert responses and automatic content retrieval results for the published consulting questions;

[0080] Billing module: used to calculate the cost according to the answer method of the consultation question selected by the user, the specific content of the consultation, the price identification of the shared but hidden content, and the price identification of the corresponding expert's response result, and push and display it to the consulting user ;

[0081] Expert user database: used to store data and information such as the identity of the expert user who has been authenticated and registered, the status of previous responses, and the reputation level;

[0082] User reputation rating module: It is used to increase the reputation level of consulting users and expert users with corresponding credit points rewards based on the questions asked by the consulting users and the success of the expert users in answering the questions and the mutual evaluation;

[0083] Payment account module: for consulting the user to pay for the specific method and billing situation selected in the selection response module;

[0084] Preview and confirmation module: used to preview the results of expert users' answers to questions raised by consulting users in the expert response subsystem and decide whether to adopt them.

[0085] Among them, the expert response subsystem includes:

[0086] Short message module: for expert users to reply in the form of short messages to questions raised by consulting users;

[0087] Picture message module: used for expert users to respond in the form of pictures to questions raised by consulting users;

[0088] Voice phone module: used for expert users to respond in the form of voice calls to questions raised by consulting users;

[0089] Video phone module: It is used for expert users to respond in the form of video phone to questions raised by consulting users.

[0090] Among them, the content retrieval subsystem includes:

[0091] Short text database: used to store and display the response results in the form of short texts for a certain question or similar questions shared in the short message module in the content retrieval subsystem;

[0092] Picture database: used to store and display the response results in the form of pictures shared in the picture message module for a certain question or similar questions in the content retrieval subsystem;

[0093] Voice database: used to store and display the voice response results of a certain question or similar questions shared in the voice phone module in the content retrieval subsystem;

[0094] Video database: used to store and display in the content retrieval subsystem the video response results for a certain question or similar questions shared in the video phone module;

[0095] Expert identity information database: used to store and display data and information such as user identity of experts in this field who have answered a certain question or similar questions and have a good reputation in the content retrieval subsystem, the status of previous answers, and the reputation level.

[0096] Among them, the identity authentication module is respectively connected with the registration login module and the identity verification database through the information data transmission module;

[0097] The consulting question publishing module is respectively connected with the registration login module and the selection reply module through the information data transmission module;

[0098] The selection reply module is respectively connected with the billing module and the expert user database through the information data transmission module;

[0099] The expert user database is respectively connected with the user rating module and the expert response subsystem through the information data transmission module;

[0100] The signal input terminal of the payment account module is connected to the signal output terminal of the billing module and the selection reply module through the information data transmission module; the payment account module is connected to the preview and confirmation module, the content sharing module, and the content retrieval subsystem through the information data transmission module. Connected

[0101] The preview and confirmation module is connected with the expert response subsystem through the information database.

[0102] Among them, the short message module is connected to the short text database through the content sharing module;

[0103] The picture message module is connected with the picture database through the content sharing module;

[0104] The voice phone module is connected with the audio database through the content sharing module;

[0105] The video phone module is connected to the video database through the content sharing module.

[0106] A method for using an online payment consulting service system includes the following steps:

[0107] S1 users register and log in to the online payment consulting service system after identity information authentication;

[0108] S2 users publish the questions that need to be consulted;

[0109] The S3 registration and login publishing subsystem searches and compares the same or similar content in the information database of the content retrieval subsystem for the consulting questions issued by the user, and selects the list of experts in the problem field from the list of expert users;

[0110] The S4 registration and login publishing subsystem carries out corresponding price identification for the service content of these two methods. The identification price is calculated according to the corresponding expert users and the system background according to certain rules;

[0111] S5: The content retrieval subsystem recommends the shared but partially hidden content with price tags and the consulting charge price tags of expert users to consulting users;

[0112] S6: The user selects these two consultation methods, previews the shared and partially hidden content, checks the reputation of the expert user, the previous answer to the consultation, and the professional background, and selects and determines the service method;

[0113] S7 determines and pays the fee;

[0114] (1) If the user selects the content that has been shared and partially hidden, the user will recharge in the payment account and pay for the selected service content;

[0115] (2) If the user chooses the expert user to provide a special answer to the question raised, the expert user will pay the corresponding fee for the service content after the expert user has answered the question.

[0116] Among them, after step S7, the consulted user chooses to decide whether to share according to the answer answered by the expert;

[0117] (1) If you do not share, then the payment will be made in accordance with the full amount of the price tag, and expert users shall not reply to other users with the same or similar answers to the same question;

[0118] (2) For sharing, if user B purchases C’s consultation response service and agrees to share the response after confirming payment, user C responds to the consultation question raised by B, and responds to the response after confirming B’s consent The content is shared in the way of being shared and partially hidden. After the content is shared, user A selects the shared and partially hidden content made by C in the content retrieval subsystem to pay, and before that, user C pays D Consult other questions and pay a certain fee. While A pays, B can enjoy 10% of A’s payment logo as a reward to B or deduct the equivalent B’s consulting C’s cost, C can enjoy A pays 90% of the logo as a reward to B or deducts the equivalent C consulting D cost.

[0119] In the description of this specification, the description with reference to the terms "one embodiment", "example", "specific example", etc. means that the specific feature, structure, material or characteristic described in combination with the embodiment or example is included in at least the present invention. In one embodiment or example. In this specification, the schematic representations of the above terms do not necessarily refer to the same embodiment or example. Moreover, the described specific features, structures, materials or characteristics may be combined in any one or more embodiments or examples in a suitable manner.

[0120] The preferred embodiments of the present invention disclosed above are only used to help explain the present invention. The preferred embodiment does not describe all the details in detail, nor does it limit the invention to only the described specific embodiments. Obviously, many modifications and changes can be made according to the content of this manual. This specification selects and specifically describes these embodiments in order to better explain the principles and practical applications of the present invention, so that those skilled in the art can understand and use the present invention well. The present invention is only limited by the claims and their full scope and equivalents.

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Online paid consulting service system and using method thereof

AI-Extracted Technical Summary

Problems solved by technology

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Example Embodiment

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Description & Claims & Application Information

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