Intelligent queue system and optimization method of service window number thereof

A technology of service window and queuing system, applied in inspection devices, instruments, time registers, etc., can solve problems such as unreasonable allocation of resources, and achieve the effect of realizing resources

Inactive Publication Date: 2010-06-30
NANJING AOTO ELECTRONICS CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] The purpose of the present invention is to provide an intelligent queuing system and its method for optimizing the number of service windows, aiming at solving the technical defect of unreasonable resource allocation existing in the existing queuing system

Method used

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  • Intelligent queue system and optimization method of service window number thereof
  • Intelligent queue system and optimization method of service window number thereof
  • Intelligent queue system and optimization method of service window number thereof

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Embodiment approach

[0034] The specific implementation is as follows:

[0035] Assume that customers arrive at a counter system with a single service window according to a Poisson process with rate λ(>0), that is, the sequence of time intervals between successive arrivals {τ n , n≥1} independent and subject to a negative exponential distribution with mean 1 / λ, ie F(t)=1-e -λt , t≥0. As each client arrives, if the service window is free, it goes directly to the service, otherwise the client joins the queue. When the service window finishes serving a client, the client leaves the system and the next client in the queue (if any) enters the service. Successive service times are assumed to be independently exponentially distributed with mean 1 / μ, i.e. The service time series {χ n , n≥1} independent, subject to the parameter μ (> 0) negative exponential distribution G(t) = 1-e -μt , t≥0.

[0036] The above system is called an exponential queuing system with a single service window, where it is def...

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Abstract

The invention provides an intelligent queue system and an optimization method of service window number thereof. The intelligent queue system comprises a front end queue machine system, a background monitoring and counting platform and a data analysis module, wherein the data analysis module comprises a service window number optimizing module and an intelligent scheduling module, the service window number optimizing module analyzes data provided by the background monitoring and counting platform according to the data of the service window number optimizing module, and the intelligent scheduling module adjusts a proper service window number required to be opened in the front end queue machine system in a real-time and dynamic way according to an analysis result of the service window number optimizing module. The intelligent queue system and the optimization method of the service window number thereof adopt the service window number optimizing module, subdivide sampling points with different densities according to historical queue data to achieve the requirement of the module, then carry out statistics and analysis according to the parameters of the sampling points, and open different window numbers in different time slots in a real-time and dynamic way, thereby realizing the reasonable allocation of resources.

Description

technical field [0001] The invention relates to a queuing system providing counter service, in particular to a service window optimization method in the queuing system. Background technique [0002] Industries related to counter services are faced with the pressure of customers queuing up. Typically, such as bank counter service industry, queuing phenomenon is relatively common, which makes the counter service personnel suffer from overload work pressure, and the quality of counter service will also decline accordingly. Customers complained strongly. In fact, the essence of queuing at bank counters is the contradiction between counter production and customer demand. When it is less, increasing the window may be idle, which will waste the human resources of the bank. Therefore, to solve the queuing problem in counter services such as banks, it is necessary to find a balance of resources as much as possible, so that the number of customers and the number of windows can reach...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G07C11/00G06Q10/00
Inventor 叶飞王勇王昊翔
Owner NANJING AOTO ELECTRONICS CO LTD
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