Business process method and system for business support system

A business support and business processing technology, applied in the direction of network traffic/resource management, electrical components, wireless communication, etc., can solve problems such as reducing or not solving business service quality, middleware services failing to meet response requirements, etc., to relieve operating pressure , the effect of improving customer perception
CN102137449AActive Publication Date: 2011-07-27XIANGYANG BRANCH CHINA MOBILE GRP HUBEI CO LTD
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
XIANGYANG BRANCH CHINA MOBILE GRP HUBEI CO LTD
Publication Date
2011-07-27

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Abstract

The invention discloses a business process method and a system for a business support system, wherein the business process method of the business support system comprises the following steps: differentiating the businesses of different types according to user perception characteristic values of the businesses in the business support system; configuring different process strategies for businesses of different types; and classifying the current businesses according to the user perception characteristic values of the current businesses in the business support system, and deploying the current businesses according to the process strategies corresponding types. As for the business process method and the system for the business support system, the businesses are classified according to user perception, different process strategies are adopted for businesses with different types, the system resources are effectively utilized, the business service quality is improved constantly on the basis of limited system resources, the operating pressure of the system is greatly relieved, and the business service quality and the user perception of the business support system are improved.
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Description

technical field

[0001] The invention relates to a business support technology, in particular to a business processing method and system for a business support system. Background technique

[0002] The business support system is a support system for major telecom operators to provide network-wide business operations. In the specification definition of China Mobile Communications Corporation, this type of system is called Business & Operation Support System (BOSS for short), BOSS system The most basic configuration of the functional architecture is: customer service system, billing system, settlement system. Developed to today's integrated business support, the functional scope includes data collection, billing processing, network settlement, customer service, business management, comprehensive accounting, system monitoring, online instructions, resource management, BOSS network management and data mining. aspect. It shows that the functional scope of the business support sy...

Claims

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