The invention discloses a CTI (
computer telephony integration) call center platform. The CTI call center platform comprises a CTI
database and a business
database, wherein an output end of the CTI
database and an output end of the business database are both connected with an input end of a CTI
middleware module and an input end of an
enterprise application module; the input end of the CTI
middleware module and the input end of the
enterprise application module are further connected with an output end of an OCX (
object linking and embedding control extension) control module; the CTI
middleware module comprises a CTI
call control module, an IVR (
interactive voice response) voice navigation module, an ACD (
automatic call distribution) intelligent distribution module, an REC total recording module, an AGE (agent)seat
service module, a PBX (private
branch exchange)
telephone exchange module, an SMS (short messaging service) notice module and a DB (database)
data access module. According to the design concept of a common platform, a closed mode is broken through, an
open type bottom platform is established, and more hardware products and more signaling access
modes are better supported; meanwhile, IVR interactive establishment adopts a visual
process strategy mode, accordingly, the
usability and
operability are higher, and the design is more flexible.