Network equipment remote maintenance system and maintenance method

Abstract

The invention relates to the network equipment management and maintenance technology, and discloses a network equipment remote maintenance system and a method, which solve the problems of long period, high cost and poor safety and reliability of the conventional prior in network equipment maintenance. The network equipment remote maintenance system comprises remote maintenance agent equipment, an authentication server and a remote maintenance terminal, wherein the remote maintenance agent equipment constructs an encrypted secure channel with a L2TP (layer 2 tunneling protocol) network server through a 3G network, and is used for receiving data sent by the remote maintenance terminal through a secure connection channel and forwarding the data to the equipment to be maintained, and for receiving the uploaded data of the equipment to be maintained and forwarding the data to the remote maintenance terminal through the encrypted secure channel; the authentication server is used for access authentication of the remote maintenance agent equipment and the access authentication of the remote maintenance equipment; and the remote maintenance terminal is used for receiving maintenance command input of a remote maintenance personnel, and for sending the maintenance command to the remote maintenance agent equipment and receiving the uploaded maintenance result. The network equipment remote maintenance system provided by the invention is suitable for network equipment maintenance.

Description

technical field [0001] The invention relates to management and maintenance technology for network equipment, in particular to a remote maintenance system and maintenance method for network equipment. Background technique [0002] With the rapid development of computer networks, all kinds of network communication equipment are widely used in various places; in traditional technology, once the user's network is paralyzed or the network equipment fails, it is often necessary for the network equipment manufacturer to send technical service personnel or R&D personnel to the fault point Locate and analyze problems and solve problems on site. Using this method takes a long period of time from the occurrence of a fault to the solution of the problem, which has a great impact on user services and high cost to solve the problem. [0003] Some network equipment manufacturers also proposed to use a narrowband modem (Modem) to remotely dial to the maintenance terminal, and then the main...

AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the present invention is to propose a network equipment remote maintenance system and maintenance method to solve the problems of long maintenance cycle, high cost, lack of security and reliability of network equipment in the traditional technology

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