A method and apparatus for providing service contact information to users

A contact information and user technology, applied in the information field, can solve problems such as complex multi-layer matching of different databases, failure to realize service contact information matching, and difficulty in synchronously updating databases, etc., so as to reduce the comprehensive operation cost of promoting customer service, liberate customer service productivity, The effect of reducing the probability of matching incorrect service contact information
CN102769709BActive Publication Date: 2015-08-19BAIDU ONLINE NETWORK TECH (BEIJIBG) CO LTD
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Patents(China)
Current Assignee / Owner
BAIDU ONLINE NETWORK TECH (BEIJIBG) CO LTD
Publication Date
2015-08-19

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Abstract

The invention aims to provide a method and a device for supplying service contact information to users. The method comprises the steps as follows: network devices acquire identification information on the users; according to the identification information, attribution information on the users is determined; according to the attribution information, at least one service contact information database is inquired to obtain service contact information corresponding to the attribution information; the service contact information is provided for the users; user devices obtain the service contact information from the network devices; and according to the service contact information, service contact application corresponding to the service contact information is called. According to the invention, the service contact application in the user devices is fully utilized, when the users show demands for contact severs, the service contact application corresponding to the provided service contact information is automatically called for the users, so as to establish communication with corresponding servers.
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Description

technical field

[0001] The invention relates to the field of information technology, in particular to a technology for providing service contact information to users. Background technique

[0002] When the user wishes to contact the corresponding service personnel to solve the difficulties encountered, it is usually necessary to first obtain service contact information, such as a customer service number, and then establish communication with the service personnel. In the prior art, service contact information is mostly provided for users by uniformly binding all users to one phone number.

[0003] Therefore, the existing technology 1) cannot realize complex service contact information matching methods, such as complex logic of multiple database matching; 2) it is difficult to perform complex multi-layer matching for different users and different databases; 3) it is difficult to update the database synchronously, resulting in Increased error rate for service contact informat...

Claims

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