Repairing management method for special device
A technology of special equipment and management methods, which is applied in the field of repair management, can solve the problems such as inability to solve information accuracy, and achieve the effects of ensuring information accuracy, improving work efficiency, and facilitating users
Inactive Publication Date: 2013-09-25
李天彤
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Problems solved by technology
However, this invention cannot solve the technical problem of customer service personnel repeating after receiving the repair information to ensure the accuracy of the information
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[0012] In order to make the technical problems, technical solutions and advantages to be solved by the present invention clearer, specific embodiments of the present invention will be further described below.
[0013] The invention discloses a special equipment repair request management method, which is as follows in sequence:
[0014] (1) When receiving a repair call from a public telephone or an emergency call system, the customer service personnel will listen to the report of the repair requester; the description of the repair report by the customer service personnel is as follows: XX special equipment located at XX location at X hour on X month X day in X year There is a failure, and the failure situation is XX;
[0015] (2) After the customer service personnel communicate with the repair personnel and confirm the repair content, they will repeat the repair content to the repair personnel, and at the same time turn on the voice recognition function of the customer service ...
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The invention discloses a repairing management method for a special device. The repairing management method comprises the following steps that: (1) a customer service worker listens to repairing description of a repairing requester after receiving a repairing request from a public service telephone or an emergency call box system; (2) the customer service worker identifies the position of the repairing requester in a voice recognition manner after repeating repairing contents and starting a voice recognition function of a customer service platform program, so as to fast confirm the position of the special device to be repaired; (3) a system automatically sends requiring short messages to relevant repairing and maintaining responsible persons and management responsible persons of the special device after confirming and forming an electric repairing list, and the customer service worker continuously guides and finishes a repairing accreditation work through voice and finally finishes a repairing flow. The repairing management method has the advantages that the customer service worker repeats repairing information after receiving the repairing information, so that the accuracy of the information is guaranteed, the repairing and maintaining workers can obtain more accurate information, the pertinence of the work is relatively high, the working efficiency is improved, the repairing and maintaining time is short, and the convenience is brought for a user.
Description
technical field [0001] The present invention relates to a repair report management method, in particular to a repair report management method for special equipment such as elevators. Background technique [0002] According to national regulations, special equipment includes boilers, pressure vessels (including gas cylinders), pressure pipes, elevators, hoisting machinery, passenger ropeways, large-scale amusement facilities, etc., because the safety of using special equipment involves the safety of the masses, therefore, When special equipment breaks down, it is very important to report for repair and maintenance in time, and to track and record the accident after the accident is eliminated, which is related to the lives and property safety of the broad masses of the people. [0003] For example, the invention with application number 201110162656.X discloses an elevator voice intercom system, including: a first anti-jamming device installed in the elevator car, a second anti...
Claims
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Inventor 李天彤
Owner 李天彤