Vehicle maintenance appointment method and system

Abstract

The invention discloses a vehicle maintenance appointment method and system. The method comprises the following steps: a user logs in an intelligent mobile client side and builds communication connection with a server end; the user chooses an appointment time interval, a service type and service personnel and sends an appointment request to the server end; the server side receives the appointment request and judges whether the time interval exceeds the upper limit of service, if so, the server side feeds back to the mobile client side to remind the user to change the appointment request, and otherwise, an appointment is successful; after the success of the appointment, the server side notifies the appointed service personnel, and the service personnel notify a warehouse manager of preparing articles correspondingly according to the service type appointed by the user, and notify a maintenance factory of setting a maintenance sequence; after a vehicle enters an overhaul work station, the state information of the vehicle is submitted through the server side; the state information of the vehicle is displayed on the intelligent mobile client side in real time by a camera at the corresponding overhaul work station through a network. According to the method and the system, an appointment process is simplified, time is saved, the work load is reduced, and the working efficiency is improved.

Description

technical field [0001] The invention relates to the technical field of automobile service industry, in particular to a reservation method and system for automobile maintenance. Background technique [0002] Automobile is a very important means of transportation in modern society. With the gradual improvement of people's material living standards, its popularity is getting higher and higher. Correspondingly, the market for automobile maintenance services is also growing. In large-scale car maintenance service providers, especially well-known 4S stores, because of their large business volume, there are often many cars waiting for maintenance. In this case, it is often necessary to make an appointment in advance. However, most car maintenance service providers still make appointments through traditional telephone exchanges or direct door-to-door appointments. There is no standardized process for this traditional way of car maintenance appointments. The large amount of informat...

AI Technical Summary

Problems solved by technology

In this case, it is often necessary to make an appointment in advance. However, most car maintenance service providers still make appointments through traditional telephone exchanges or direct door-to-door appointments. There is no standardized process for this traditional way of car maintenance appointments. The large amount of information can easily lead to disordered management of appointment records. At the same time, telephone appointments will increase the workload of customer service staff in 4S stores, or the customer service staff is too busy to deal with it in time, resulting in a decline in service levels

On the other hand, the car owner cannot know the details and completion level of the car maintenance in time, and it is easy to damage the customer relationship due to the failure of the appointment or waste the customer's time after the customer's door-to-door appointment fails.

The above adverse effects will increase the bad experience of customers, lead to the loss of customers, thereby reducing the efficiency

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