Service design conflict recognition method based on service TRIZ
A conflict identification and service quality technology, applied in computing, special data processing applications, instruments, etc., can solve problems that affect the quality of industrial product service solutions, customers are not satisfied with industrial product service performance, etc., to achieve easy implementation and reduce impact , time-saving effect
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[0030] The preferred embodiments of the present invention are given below in conjunction with the accompanying drawings to describe the technical solution of the present invention in detail.
[0031] Such as figure 1 As shown, the service TRIZ-based service design conflict identification method of the present invention includes the following steps:
[0032] Step 1: Obtain customer requirements. Parallel development of product use requirements, product management requirements and operating environment requirements in customer requirements.
[0033] The second step is to convert customer needs into technical characteristics of services. Accurately transform the customer's service requirements into technical requirements that service designers can understand, use the service function scene diagram to analyze the service functions and technical characteristics that industrial products and services should have under the influence of various stakeholders and the external environme...
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