Fault analyzing and upgrading method and server

Abstract

The invention discloses a fault analyzing and upgrading method which comprises the steps that detecting data sent by a client side product are received; according to the detecting data, fault analyzing is carried out; and the fault analyzing results and the detecting data are fed back to a product service center to be used for tracking and serving the client side product. The invention further discloses a fault analyzing and upgrading device. According to the scheme, fault points of the client side products are located quickly, detecting time is shortened, and functions of the client side product are complete.

Description

technical field [0001] The invention relates to the technical field of household electrical appliances, in particular to a method and a server for fault analysis and upgrading of the title of the invention. Background technique [0002] After-sales maintenance of home appliances is an important link in the life cycle of home appliances. The quality of after-sales service directly affects consumers' trust in products and brands. There are mainly three types of after-sales service in the home appliance industry today. The first is that the user sends the faulty product directly to a nearby after-sales service point for professional maintenance personnel to overhaul it; the second is that the user packages and mails the faulty product back to the manufacturer for repair. service; the third is that experienced after-sales maintenance engineers come to repair faulty products for users. For the function upgrade of the old series of products, performance improvement is mainly achi...

AI Technical Summary

Problems solved by technology

[0003] 1. After the failure of existing home appliances, consumers usually find out first, and then bring the product to the maintenance center to request maintenance services, or call the product product service center to have maintenance engineers come to repair or maintain services, which will give consumers The impression that the quality of the product is not too hard, which will have a certain negative impact on the product brand

[0004] 2. After the product fails, you must go to the after-sales service point. It takes professional engineers to go through multiple tests to determine the cause of the failure and repair it. Because engineers often rely on their own technical experience and related tools, but in the case of lack of experience or related tools It is difficult to quickly locate the fault, which is more common during door-to-door service

Such exchanges are time-consuming and labor-intensive, and also consume the patience of users

[0005] 3. Existing home appliances do not have the function of automatically updating data. Therefore, for products that have already been sold, the function upgrades and perfect functions of the same type of products often cannot be updated, and are all launched through the launch of new products.

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