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Physical examination appointment service management method and system based on punctuality priority

A service management, punctuality technology, applied in reservations, data processing applications, instruments, etc., can solve problems such as difficulty in queuing models

Active Publication Date: 2014-12-24
YUNNAN UNIV
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

It is very difficult to establish an ideal queuing model in this way

Method used

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  • Physical examination appointment service management method and system based on punctuality priority
  • Physical examination appointment service management method and system based on punctuality priority
  • Physical examination appointment service management method and system based on punctuality priority

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Experimental program
Comparison scheme
Effect test

Embodiment approach

[0089] In the process of on-site service, where can insert vacancies (dynamic service time segments), it is done by continuous learning and adaptive prediction model, the implementation method is as follows:

[0090] Attributes of the reservation person: PNP[pid] identification code is the attribute that pid is a person, including (gender, age, important procedures, occupation). Service support attributes: represented by SSP, including (executor, equipment, guarantee conditions).

[0091] Table 1: Identification code list of relevant influencing factors

[0092]

[0093]

[0094] Service time: st(j), indicating the actual service time of the jth person.

[0095] Statistical service time function: ast(eid, PNP, SSP) indicates the average service time that meets certain conditions. Among them, eid is the identifier of the influencing factor, indicating the average service time of the attributes that include the eid factor and meet the requirements of PNP and SSP; when PN...

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Abstract

The invention provides a physical examination appointment service management method and system based on punctuality priority, belongs to the technical field of intelligent queuing, queuing combination and intelligent statistic analysis and discloses a method combining appointment queuing in a fixed time slice with field arrangement after real-time field prediction. The method has the advantages that with appointment punctuality as a priority, all coefficients of related factors in a prediction model are continuously optimized through statistics, analysis and trying, so that the purposes of self-learning and self-improvement are achieved. When the method is applied in an environment, arrangement will be more and more accurate and the punctuality rate will be higher and higher over service time. On the basis of the method, the invention further discloses the physical examination appointment service management system. The method further comprises an examination path searching method through which each physical examination receiver is likely to complete a physical examination as soon as possible, wherein a fastest completion path comprises a straight line shortest path and a cycle shortest path.

Description

technical field [0001] The invention belongs to the technical field of intelligent queuing, queuing combination and intelligent statistical analysis, and in particular relates to a medical examination reservation service management method and system with punctual priority. Background technique [0002] Since the appointment service has been available in the service field, it has greatly facilitated the service provider and the served party. For example, several banks have launched online query queuing status, online or mobile phone reservations to pick up the number and enter the queuing state, and when people arrive at the service outlets, the queuing is almost complete. Some of the Chinese authorized patent documents, such as a queuing machine system and its data processing method with the authorization announcement number CN101266699B, a queuing processing device and its processing method and the queuing machine with the authorization announcement number CN101739745B, and...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/02G06Q50/22
Inventor 郑家亮雷晓凌赵岩董杰刘涛
Owner YUNNAN UNIV
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