Semantic intelligent search communication network complaint system

A technology of intelligent search and communication network, which is applied in the field of communication network complaint system of semantic intelligent search, can solve the problems of large number of work orders, no correlation of complaint work orders, and insufficient use of complaint data, so as to reduce workload, The effect of improving processing efficiency

Inactive Publication Date: 2015-06-10
INSPUR TIANYUAN COMM INFORMATION SYST CO LTD
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AI Technical Summary

Problems solved by technology

In the existing complaint system, the number of work orders is large and the description of complaint information is vague. Simple manual analysis cannot fully extract the effective information in the work order, so that a large amount of complaint data is not fully utilized, and communication customer service cannot realize flexible query and classification
[0003] Although the traditional communication complaint system has a background data layer, it is only used for storage, and it is not used to analyze the correlation between complaint work orders, and the data information is not fully utilized

Method used

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  • Semantic intelligent search communication network complaint system
  • Semantic intelligent search communication network complaint system
  • Semantic intelligent search communication network complaint system

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Embodiment 1

[0032] A communication network complaint system for semantic intelligent search, including:

[0033] Database management module, which is used for style management;

[0034] a data processing module for document processing;

[0035] A user query module, which is used for user query;

[0036] a retrieval module, which is used for user retrieval;

[0037] Among them, the user's query and the return of the results are completed by the client, the ontology management and document processing are carried out on the database server, and other processing is completed on the WEB server.

[0038] The database management module is divided into two parts: construction of ontology database and ontology management. Based on the construction of the database in the field of complaint system, it manages the already constructed database.

[0039] The data processing module first associates the instances and abstract concepts involved in the data, and then establishes semantic indexes for the...

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Abstract

The invention relates to the technical field of communication network complaint systems, in particular to a semantics intelligent search communication network complaint system. The semantics intelligent search communication network complaint system applies the semantic intelligent search technology to the field of complaint systems, deeply mines the content expressed by data to achieve semantic search through semantic analysis and greatly reduces the workload of manual analysis. A semantic intelligent search model of the complaint system is mainly composed of two parts. One part is building a field database according to collected data information, constructing a network structure between concepts, calculating correlation between the concepts, and establishing semantic indexing of the data. The other part is expansion processing for the query of a user and information retrieval of processing results. The semantics intelligent search communication network complaint system applies the semantic intelligent search to the field of complaint systems in communication for the first time, can effectively reduce the workload of customer service staff and improves the efficiency of complaint analysis and processing.

Description

technical field [0001] The invention relates to the technical field of communication network complaint systems, in particular to a communication network complaint system for semantic intelligent search. Background technique [0002] With the rapid development of mobile communication technology, the scale of mobile network is becoming larger and more complex. The increase in the number of mobile communication customers also leads to an increasing number of customer complaints. Communication customer service receives a large number of complaint work orders every day. In the existing complaint system, there are a large number of work orders and the description of complaint information is vague. Simple manual analysis cannot fully extract the effective information in the work orders, so that a large amount of complaint data is not fully utilized, and communication customer service cannot realize flexible query and classification. [0003] Although the traditional communication c...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
CPCG06F16/95G06F16/21
Inventor 马小勇郑海彬
Owner INSPUR TIANYUAN COMM INFORMATION SYST CO LTD
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