Method and apparatus for predicting anomalies and failures in computer applications
A computer and fault technology, applied in non-redundancy-based fault handling, computing, computing models, etc., can solve problems such as unclear correlation, abnormal correlation, business abnormality, etc.
Active Publication Date: 2017-11-14
INT BUSINESS MASCH CORP
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Problems solved by technology
However, there is currently no method that can conveniently and accurately predict anomalies and failures in computer applications
[0005] It should be noted that users of computer applications usually submit incident tickets after discovering business anomalies, but the relationship between anomalies and incidents is not clear
For example, there is usually a certain lag in user feedback; for another example, the daily maintenance operations of computer application providers (for example, updating and upgrading application packages, etc.) may cause some abnormalities in the business (however, the user is facing The abnormality is not caused by the failure); for another example, some mistakes in the manual operation may also cause the relationship between the abnormality and the failure to be ambiguous
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[0023] Preferred embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although preferred embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.
[0024] Those skilled in the art know that the present invention can be implemented as a system, method or computer program product. Therefore, the present disclosure can be specifically implemented in the following forms, that is: it can be complete hardware, it can also be complete software (including firmware, resident software, microcode, etc.), and it can also be a combination of hardware and software. Called a "circuit", "module" or "s...
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The present invention provides methods and apparatus for predicting anomalies and failures in computer applications. Specifically, a method for predicting anomalies in a computer application is provided, comprising: during operation of the computer application, detecting a business measure and a trouble ticket associated with the computer application, the trouble ticket indicating that the computer application may have malfunctioned; based on The absolute value calculation threshold of the second order difference associated with the business measure, wherein the threshold makes when the absolute value of the second order difference associated with the business measure exceeds the threshold, the recall rate Rrecall of the computer application being recalled is maximized; based on the business measure acquisition A predictive measure of the computer application for a next time period; and in response to an absolute value of a second order difference associated with the predictive measure exceeding a threshold, predicting a potential anomaly for the computer application for a next time period. Further, a method for predicting possible faults based on the above method for predicting abnormalities is provided. The invention also provides corresponding devices.
Description
technical field [0001] Embodiments of the present invention relate to the management and maintenance of computer applications, and more particularly, to methods and devices for predicting anomalies and incidents in computer applications. Background technique [0002] With the development of computer hardware and software technology, various computer applications have been able to provide many aspects of support for people's production and life. However, the increasing complexity of functions of computer applications and their increasing types and quantities may lead to many problems in managing and maintaining computer applications. For example, multiple computer applications that are independent of each other or have dependencies (for example, call relationships) may run on one or more physical devices at the same time. How to ensure that these computer applications are in a healthy running state has become a current concern focus. [0003] The usual solution is that when...
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IPC IPC(8): G06F11/34
CPCG06F11/008G06F2201/81G06F11/3452G06F11/3466G06N20/00G06F11/34G06F11/0706G06F11/076G06F11/0793G06F11/3612G06F17/11G06N5/04
Inventor 李峰陈玮晔刘蓉李起成梅立军李少春孙伟李峻荣
Owner INT BUSINESS MASCH CORP