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Inverted-triangle-based mixed shift arrangement system and method for flexible service system

An inverted triangle and flexible technology, applied in the direction of instruments, data processing applications, office automation, etc., can solve problems that cannot meet the actual needs of the window service industry

Inactive Publication Date: 2016-08-24
LISHUI UNIV
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Although there are some scheduling methods, such as the patent number 200810167327.2, which is a Chinese patent titled a scheduling system and method, they cannot meet the actual needs of the window service industry.

Method used

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  • Inverted-triangle-based mixed shift arrangement system and method for flexible service system
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  • Inverted-triangle-based mixed shift arrangement system and method for flexible service system

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Embodiment 1

[0139] Embodiment one: see Figure 1 to Figure 3 , a mixed shift scheduling method based on the inverted triangle flexible service working system, including the following steps: predict the number of windows that will be opened in the next working time period based on the historical business data of the same period, and the minimum number of windows that will be opened in the next working time period is given by the following formula inferred:

[0140]

[0141] Among them, W q Indicates the average waiting time of customers; c indicates the minimum number of windows required to be opened in the service hall; Indicates the service intensity; λ indicates the average number of customers arriving at the service hall per hour; μ indicates the average number of customers that can be served per window per hour;

[0142] t 0 Indicates the upper limit of the average waiting time that customers can tolerate. For formula (1), the calculation steps are as follows:

[0143] Step 1:...

Embodiment 2

[0201] Embodiment 2: A mixed shift scheduling system based on the inverted triangle flexible service working system, which mainly includes a historical period data management module, a window number generation module, and a new shift scheduling module.

[0202] The historical contemporaneous data management module is used to record and manage historical data:

[0203] The window number generation module predicts the number of windows to be opened in the next working time period according to the historical business data of the same period.

[0204] Extract various historical data of the service hall window (the time when the customer arrives at the service hall, the time for waiting for the service, the time for leaving the service hall after completing the work, and the average time for the window staff to handle the business), apply time series analysis, and predict a certain period of time in the future The number of windows opened is calculated by using the theory of queuin...

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Abstract

The invention discloses an inverted-triangle-based mixed shift arrangement system and method for a flexible service system. The system comprises a user and staff management module, a historical same-period data management module, an algorithm parameter management module, a shift arrangement time management module, a unit time definition management module, a window number generation module, a newly established shit arrangement module, and a shift arrangement management module. In addition, the invention also provides an inverted-triangle-based mixed shift arrangement method for a flexible service system. According to the shift arrangement system, a shift arrangement table can be obtained based on prediction and thus a shift arrangement result is generated. The system can carry out window working staff registration restriction and monitoring and data analyses on various states, thereby realizing the management function of the window working staff effectively. The window working staff can ask for leave or carry out shift changing directly on the system; and after successful application, the system can adjust a shift arrangement plan and inquire various statistic data of the window working staff, so that the basis can be provided for science shift arrangement.

Description

technical field [0001] The invention relates to a mixed shift scheduling system and method based on an inverted triangle flexible service system. Background technique [0002] In the existing window service, the time management of the staff adopts a relatively traditional method: how many windows to open and how to open the windows are completely arranged manually, and a staff schedule is established. Due to the rapid development of the economy, the number of window services is increasing day by day, the number of services is increasing rapidly, and the service requirements are also higher. However, the number of open windows and window staff in the existing service halls are relatively fixed. If we do not adopt a scientific method to open up the number of windows and adjust the staff allocation, and only rely on the limited service ability and work performance of the current service hall window staff, the service hall will inevitably increase the waiting time of customers d...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/10G06Q50/10
CPCG06Q10/1093G06Q50/10
Inventor 胡世培
Owner LISHUI UNIV
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