Video fault feedback method, client and server

A client and server technology, applied in digital transmission systems, electrical components, transmission systems, etc., can solve problems such as low processing efficiency, inaccuracy, and untimely collection of error information, so as to increase the number, protect user privacy, and improve The effect of quality of service

Inactive Publication Date: 2016-09-28
LETV CLOUD COMPUTING CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
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Problems solved by technology

[0005] Embodiments of the present invention provide a video fault feedback method, client and server to solve the problems of untimely and inaccurate collection of error information and low processing efficiency in the prior art

Method used

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  • Video fault feedback method, client and server
  • Video fault feedback method, client and server
  • Video fault feedback method, client and server

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Embodiment Construction

[0031] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0032] refer to figure 1 , which shows a flow chart of the steps of Embodiment 1 of a method for video fault feedback in an embodiment of the present invention, which may specifically include the following steps:

[0033] Step 101, during the video playback process, if the client detects the video playback failure, then generate a service informa...

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Abstract

The embodiment of the invention provides a video fault feedback method, client and server. The method comprises: in the process of video play, if a client detects video play faults, a service information obtaining request is generated, and the video log information is collected in real time; the service information obtaining request and the log information are sent to a server to urge the server to generate service identification and generate the correlation of the service identification and the log information, and the service identification is returned back to the client; and the service identification received from the server is displayed to users, and the service identification is configured to indicate the server to obtain corresponding fault information when users perform fault feedback. According to the embodiment of the invention, the timeliness of log report is improved, the fault processing efficiency and accuracy are enhanced, and the service quality of a video service provider is improved.

Description

technical field [0001] The embodiment of the present invention relates to the technical field of video playback, and in particular to a video fault feedback method, client and server. Background technique [0002] With the development of network technology, network video is becoming more and more popular. Among them, online video refers to audio-visual files provided by online video service providers, with streaming media as the playback format, and that can be broadcast live online or on demand. [0003] In the process of playing online video, due to the different network conditions or viewing environments of different user terminals, errors such as video freezing and inability to play often occur. In order to improve the service quality, the video service provider can collect users' feedback on the above errors through the customer service center. However, all information feedback processes are performed manually, with poor real-time performance and low efficiency. [0...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24
CPCH04L41/069
Inventor 袁飞雄
Owner LETV CLOUD COMPUTING CO LTD
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