Information processing method and device for intelligent question-answering system
An information processing method and a technology of an information processing device, which are applied in the field of human-computer interaction, can solve problems such as low comprehension ability of user questions, and achieve the effect of improving user experience and comprehension ability
Active Publication Date: 2017-03-22
SHANGHAI XIAOI ROBOT TECH CO LTD
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[0006] The invention provides an information processing method and system of an intelligent question answering system to solve the problem that the intelligent question answering system has a low ability to understand user questions
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[0022] The present invention will be described in detail below in conjunction with the accompanying drawings and specific embodiments. Note that the aspects described below in conjunction with the drawings and specific embodiments are only exemplary, and should not be construed as limiting the protection scope of the present invention.
[0023] The most primitive and simplest form of the basic knowledge points in the knowledge base is the commonly used FAQ, and the general form is a "question-answer" pair. In the present invention, "standard question" is a text used to represent a certain knowledge point, and the main goal is to express clearly and facilitate maintenance. For example, "RBT Tariff" is a clear standard description. The "ask" here should not be understood as "inquiry" in a narrow sense, but should be understood as an "input" in a broad sense, and the "input" has a corresponding "output". For example, for semantic recognition used to control the system, an instr...
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The invention provides an information processing method and an information processing device for an intelligent question-answering system. The information processing method for the intelligent question-answering system comprises the steps of executing computation of similarity based on a first user question input by a user to determine a first standard question matched with the first user question from a standard question set; judging whether the first user question has global variable terms; in response to existence of the global variable terms, executing computation of the similarity based on the global variable terms in the first user question and a subsequent second user question to determine a second standard question matched with the second user question; and outputting an answer associated with the second standard question to serve as a response to the second user question. According to the method and the device provided by the invention, capacity of the intelligent question-answering system for comprehending the user questions is improved, and user experience is improved.
Description
technical field [0001] The invention relates to the technical field of human-computer interaction, in particular to an information processing method and device for an intelligent question answering system. Background technique [0002] Human-computer interaction is a science that studies the interactive relationship between systems and users. A system can be a variety of machines, or it can be computerized systems and software. For example, various artificial intelligence systems, such as intelligent customer service systems, voice control systems, etc., can be realized through human-computer interaction. Artificial intelligence semantic recognition is the basis of human-computer interaction, which can recognize human language and convert it into a language that machines can understand. [0003] The intelligent question answering system is a typical application of human-computer interaction, in which when the user asks a question, the intelligent question answering system ...
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IPC IPC(8): G06F17/30G06F17/27
CPCG06F16/3329G06F16/3335G06F40/30
Inventor 曾永梅李波朱频频
Owner SHANGHAI XIAOI ROBOT TECH CO LTD