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Mail tracking method and device for case management system

A management system and tracking device technology, applied in the field of email, can solve the problems of single function and low intellectual property management efficiency, and achieve the effect of facilitating tracking and archiving, improving overall management efficiency and practicability, and improving communication efficiency

Active Publication Date: 2017-05-10
深圳市红坚果科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] Intellectual property management systems are software or online services that manage information such as patents, trademarks, and copyrights, such as Software-as-a-Service (Software-as-a-Service). At present, the functions of intellectual property management systems are relatively single, usually including project registration , uploading materials, deadline management, cost control, etc. However, there are still many deficiencies in multiple collaboration and communication aspects, resulting in low efficiency in improving the intellectual property management of firms or companies, and further work is needed promote

Method used

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  • Mail tracking method and device for case management system
  • Mail tracking method and device for case management system
  • Mail tracking method and device for case management system

Examples

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no. 1 example

[0020] refer to figure 1 and figure 2 , the first embodiment of the present invention provides a mail tracking method for a case management system.

[0021] The case management system described in this embodiment usually refers to a collection of intellectual property (such as patents, trademarks, copyrights) records, reminder functions, or further includes multiple functions such as reporting and analysis, which can meet the needs of enterprises or intellectual property agencies. A software system for managing intellectual property.

[0022] In this embodiment, the mail tracking method includes the following steps S1 to S5.

[0023] Step S1: Obtain case information associated with the request when receiving the request to send an email;

[0024] Step S2: Create an invisible HTML element, and write the case information into the invisible HTML element;

[0025] Step S3: generating an email in HTML format and inserting the invisible HTML element into the email in HTML forma...

no. 2 example

[0055] refer to Figure 7 , the second embodiment of the present invention provides a mail tracking method for a case management system, which is similar to the mail tracking method for a case management system described in the first embodiment, the difference is that the method further include:

[0056] Step S6: when displaying the email, if the email has an associated case, acquiring the associated case information, and displaying the case information on the display interface of the email.

[0057] Please refer to Figure 8 , when it is displayed on the right side of the interface that the received email has an associated case (the case number is: 8752-HJG17CN8I), the associated case information will be obtained and displayed on the interface, as shown in Figure 8 As shown, the right column of the interface displays:

[0058] Related cases:

[0059] Case number: 8752-HJG17CN8I

[0060] Title: A mail tracking method and device for a case management system

[0061] Cust...

no. 3 example

[0070] refer to Figure 10 , the third embodiment of the present invention provides a mail tracking device 100 for a case management system, the device 100 includes:

[0071] An information acquisition module 10, configured to acquire case information associated with the request when a request for sending an email is received;

[0072] A tracking element creation module 20, configured to create an invisible HTML element, and write the case information into the invisible HTML element;

[0073] A mail generation module 30, configured to generate an email in HTML format and insert the invisible HTML element into the email in HTML format;

[0074] An email sending module 40, configured to send the email;

[0075] The mail receiving module 50 is used to receive emails from the email account and detect whether the invisible HTML elements are included in the received emails, if so, analyze the case information contained in the invisible HTML elements, and save the emails. mail and...

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Abstract

The invention relates to a mail tracking method and device for a case management system. According to the mail tracking method and device for the case management system, a mail exchange record of a mail sender and a mail receiver is tracked by embedding an HTML element into the case management system, so association of an electronic mail and case information can be stored, the communication efficiency of the two parties is greatly improved, the case information can be tracked and archived, and the integrated management efficiency and the practicality of the case management system are improved.

Description

technical field [0001] The invention relates to emails, in particular to an email tracking method and device for a case management system. Background technique [0002] Intellectual property management systems are software or online services that manage information such as patents, trademarks, and copyrights, such as Software-as-a-Service (Software-as-a-Service). At present, the functions of intellectual property management systems are relatively single, usually including project registration , uploading materials, deadline management, cost control, etc. However, there are still many deficiencies in multiple collaboration and communication aspects, resulting in low efficiency in improving the intellectual property management of firms or companies, and further work is needed promote. Contents of the invention [0003] In view of this, it is necessary to provide an email tracking method and device for a case management system, which can greatly improve case management effic...

Claims

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Application Information

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IPC IPC(8): H04L12/58
CPCH04L51/216H04L51/42H04L51/234
Inventor 韩绍君林炮勤
Owner 深圳市红坚果科技有限公司