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Information acquisition method and device
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An information collection and information input technology, applied in the computer field, can solve the problems of complex user operations, low problem solving efficiency, and long acquisition time for problem information, so as to improve positioning efficiency, reduce operation complexity, and save upload operation time. Effect
Inactive Publication Date: 2017-09-15
WUHAN DOUYU NETWORK TECH CO LTD
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[0005] The present invention provides an information collection method and device, which are used to solve the technical problems in the prior art that the problem information is obtained through the operation of the audience user, resulting in complicated user operation, long time for obtaining problem information and low problem solving efficiency
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Embodiment 1
[0035] This embodiment provides an information collection method, such as figure 1 As shown, the method is applied to the server, including:
[0036] Step S101, acquiring input information including user identification;
[0037] Step S102, receiving a trigger operation acting on the server;
[0038] Step S103, based on the trigger operation and the input information, collect log information of the electronic device corresponding to the user identifier, wherein the electronic device is connected to the server.
[0039] In the embodiment of the present application, the server may be an independent server, or a server group composed of multiple servers, which is not limited here.
[0040] In the embodiment of the present application, the electronic device may be an Android system, an IOS system or a Windows system, which is not limited here. The electronic device may be a smart phone, a tablet computer or a desktop computer, which is not limited here.
[0041] Combine below ...
Embodiment 2
[0083] In this embodiment, an information collection device is provided, such as image 3 As shown, the device includes:
[0084] An acquisition module 301, configured to acquire input information including a user ID;
[0085] A trigger module 302, configured to receive a trigger operation acting on the server;
[0086] The collection module 303 is configured to collect log information of the electronic device corresponding to the user identifier based on the trigger operation and the input information, wherein the electronic device is connected to the server.
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Abstract
The invention discloses an information acquisition method and device. The method is applied to a server, and comprises the following steps: acquiring input information comprising a user identifier; receiving a triggering operation acting on the server; and based on the triggering operation and the input information, acquiring log information of electronic equipment corresponding to the user identifier, wherein the electronic equipment is connected with the server. The method and device provided by the invention has the advantages that the technical problem in the prior art that problem information is acquired through audient user operations, so that the user operations are complex, the problem information acquisition time is long and the problem solving efficiency is low is solved, and the technical effects of lower user operation complexity and higher problem positioning efficiency are achieved.
Description
technical field [0001] The invention relates to the field of computer technology, in particular to an information collection method and device. Background technique [0002] At present, with the advancement of network communication technology and the speed-up of broadband network, webcasting has been more and more developed and applied. [0003] During the live broadcast, when the audience has problems such as being unable to enter the live broadcast room or the video is not displayed, they will often contact the background service personnel of the live broadcast software and report the problems to the background personnel. After the backstage staff learns the problem of the audience user, they will inform the audience user how to provide the problem log information to the server. Audience users upload the problem log information to the server according to the guidance of the background personnel, so that the technicians can analyze the cause of the problem and solve the pr...
Claims
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Application Information
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