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Courtesy car scheduling method, apparatus and system

A dispatching method and technology for dispatching devices, which are applied in the field of devices and systems, and the dispatching method for concierge vehicles, can solve problems such as low work efficiency, affect service quality, and many human errors, so as to reduce manual operations, increase satisfaction, and reduce human errors. Effect

Pending Publication Date: 2017-12-01
云言智能科技(上海)有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0015] The object of the present invention is to provide a dispatching method, device and system for a courtesy car, aiming at solving the problems that the existing dispatching of a courtesy car mostly adopts manual dispatching, which causes more human errors, affects service quality, and lower work efficiency

Method used

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  • Courtesy car scheduling method, apparatus and system
  • Courtesy car scheduling method, apparatus and system
  • Courtesy car scheduling method, apparatus and system

Examples

Experimental program
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specific Embodiment 1

[0058] Such as figure 1 As shown, the embodiment of the present invention provides a method for dispatching a courtesy car, including:

[0059] Receiving step S101, receiving the order information sent by the reservation terminal; the order information includes order number, time information, location information, and guest information;

[0060] Scheduling step S102, querying drivers and vehicles that match the time information, location information, and guest information, and obtaining scheduling information; the scheduling information includes time information, location information, guest information, driver information, and vehicle information;

[0061] Scheduling pushing step S103, pushing the scheduling information to the driver terminal and the representative terminal;

[0062] Pick-up confirmation step S104, receiving the pick-up confirmation information sent by the driver terminal or representative terminal;

[0063] Send-off confirmation step S105, receiving the send-...

specific Embodiment 2

[0074] Such as figure 2 As shown, the embodiment of the present invention provides a concierge car dispatching device, including:

[0075] The receiving module 201 is used to receive the order information sent by the reservation terminal; the order information includes order number, time information, location information, and guest information;

[0076] Scheduling module 202, is used for querying the driver and vehicle that match with time information, location information, guest information, obtains scheduling information; Said scheduling information includes time information, location information, guest information, driver information and vehicle information;

[0077] Scheduling push module 203, used to push the scheduling information to the driver terminal and representative terminal;

[0078] Pick-up confirmation module 204, configured to receive the pick-up confirmation information sent by the driver terminal or representative terminal;

[0079] The send-off confirmati...

specific Embodiment 3

[0088] Such as image 3 As shown, the embodiment of the present invention provides a kind of concierge car dispatching system, comprising:

[0089] Any one of the concierge car dispatching devices 301 in the second specific embodiment;

[0090] Reservation terminal 302, used to send order information to the limousine car dispatching device 301;

[0091] The driver terminal 303 is used to receive the scheduling information sent by the courtesy car dispatching device 301; send the pick-up confirmation information and / or send-off confirmation information to the courtesy car dispatching device 301;

[0092] The representative terminal 304 is used to receive the scheduling information sent by the limousine car dispatching device 301 ;

[0093] The embodiment of the present invention introduces Internet and mobile Internet technology into the dispatching and management process of the concierge car, replaces the manual operation with automation, and makes the entire concierge car s...

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Abstract

The invention provides a courtesy car scheduling method, apparatus and system. The Internet and mobile Internet technologies are introduced into the courtesy car scheduling and management process, and the manual operation is replaced by automation so as to make the entire courtesy car service process electronic and automatic. Since the manual operation is reduced, man-made errors are greatly reduced, the guest satisfaction degree is increased, the user experience is improved, and meanwhile the working efficiencies of relevant units, departments and staff are improved.

Description

technical field [0001] The invention relates to the technical field of concierge car dispatching, in particular to a method, device and system for concierge car dispatching. Background technique [0002] In today's society, hotels, especially high-end 5-star hotels, provide guests with concierge car services, including airport transfers, city chartered cars, etc., which is an important part of the hotel's customer service. The service quality and user experience of this link directly affect In addition to the important factors such as the appearance of the car, the facilities in the car, and the appearance of the driver, the complexity of the process also brings certain difficulties to the management of this link. The dispatching process of the entire courtesy car is relatively complicated, especially This is the case when the courtesy car service is outsourced to other car rental companies. At present, no unit or individual has adopted the intelligent integrated dispatchin...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q50/30G06Q10/06
CPCG06Q10/06311G06Q10/06312G06Q50/40
Inventor 江湧徐超丁凯张丽
Owner 云言智能科技(上海)有限公司
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