Text classification and device
A text classification and text technology, applied in the computer field, can solve the problems of low accuracy and coverage, long construction time, and low construction efficiency, and achieve the effects of high accuracy, simple operation, and improved coverage
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[0057] In order to make the objectives, technical solutions and advantages of the present invention clearer, the embodiments of the present invention will be described in further detail below in conjunction with the accompanying drawings.
[0058] Before explaining the embodiments of the present invention in detail, the application scenarios involved in the embodiments of the present invention will be described first.
[0059] The customer service platform is often the most important service window for telecom operators or Internet operators, such as the mobile 10086 platform and Taobao customer service platform. Take the mobile 10086 platform as an example. The average daily customer service calls in the first half of 2015 were about 5.5 million. There are millions of pieces of customer service data stored on the mobile 10086 platform every day. Conversation record. Since the customer service data is often stored in the form of recordings, in order to facilitate the processing of...
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