A user request processing method and device
A technology of user requests and processing methods, applied in the computer field, can solve problems such as low convenience, cumbersome operations for users and terminals, and achieve the effect of simplifying operations and improving convenience
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Embodiment 1
[0057] Reference Figure 1-2 , Which shows a flowchart of a user request processing method in the first embodiment of the present invention, and the method can be applied to a video server. Specifically, the method may include the following steps:
[0058] Step 101: Receive a user request sent by a terminal.
[0059] In the embodiment of the present invention, the video server may receive a user request sent by a terminal, the video server may manage multiple terminals, and the terminal may be any terminal managed by the video server. The user request in the embodiment of the present invention may be a voice request or a text request, which is not limited in the embodiment of the present invention. Further, the category requested by the user may include at least one of search, command operation, or smart chat. That is, the user request sent by the user to the video server using the terminal may be one or more types of user requests. For example, suppose that user Zhang San wants...
Embodiment 2
[0068] Reference diagram 2-1 , Which shows a flowchart of a method for processing a user request in the second embodiment of the present invention. Specifically, the method may include:
[0069] Step 201: Receive a user request sent by the terminal.
[0070] In the embodiment of the present invention, the video server may receive the user request sent by the terminal. Specifically, the process of the terminal sending the user request to the video server can be implemented through the following steps:
[0071] Step A: The terminal starts the request input function;
[0072] The request input function can be independently selected by the user to enable it. The embodiment of the present invention does not limit the way to enable the request input function, and the following two achievable ways are described:
[0073] The first achievable method: trigger by a button, which can be a virtual button trigger or a physical button trigger.
[0074] Specifically, a start button is displayed on th...
Embodiment 3
[0132] image 3 It is a block diagram of a user request processing device provided in the third embodiment of the present invention, such as image 3 As shown, the user request processing device 30 may include:
[0133] The receiving module 301 is configured to receive a user request sent by the terminal; wherein the category of the user request includes at least one of search, command operation, or smart chat.
[0134] The determining module 302 is configured to determine the category requested by the user through a preset semantic classification model.
[0135] The processing module 303 is configured to process the user request according to the category of the user request.
[0136] The sending module 304 is configured to send the processing result to the terminal.
[0137] In summary, in the user request processing device provided in the third embodiment of the present invention, the receiving module can receive the user request sent by the terminal, where the category of the user re...
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