Method and device for voice return visit

Abstract

The present invention relates to a method and device for voice return visit. The method comprises: receiving the return visit time set on the return visit time setting interface displayed on the handheld terminal; After linking the link address of the return visit webpage, send the return visit webpage including the predetermined return visit questions to the handheld terminal; voice broadcast the return visit questions to the handheld terminal one by one in order; If the answering voice fed back by the handheld terminal is received, the received answering voice will be associated with the corresponding return-visit question voice; The preset voice merging rules combine the voices of each return visit question with the corresponding answering voices. The invention is easy and quick to operate, has high feasibility and good user experience, and can save the time of both parties.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to a method and device for voice return visit. Background technique [0002] Return visits are an important way for many enterprises or government service departments to understand service quality. Generally, service desks are set up to call customers to understand service or product satisfaction within a fixed period after service implementation. This is an important way to understand service quality or product quality, An important means to improve user satisfaction, especially for businesses such as the insurance industry, banks, and car manufacturers. After customers use their services or products, they can grasp first-hand problems with services or products through return visits to customers. At present, the industry usually uses telephone or text to return visits to customers. However, telephone return visits require a large number of agent support and the user experien...

AI Technical Summary

Problems solved by technology

At present, the industry usually uses telephone or text to return visits to customers. However, telephone return visits require a large number of agent support and the user experience is not good. Text return visits are cumbersome and waste customers’ time, and are easily resisted by customers.

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