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Seat allocation method and device

A distribution method and technology of distribution device, applied in the field of communication, can solve problems such as inability to fully understand users, confusion in remote agent distribution, etc.

Active Publication Date: 2020-01-14
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the allocation of remote agents is chaotic each time, causing the same user to communicate with multiple agents, so that each agent cannot fully understand the user's needs

Method used

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  • Seat allocation method and device
  • Seat allocation method and device
  • Seat allocation method and device

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Embodiment Construction

[0056] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0057] Before describing the embodiments according to the present invention in detail, it should be noted that the described embodiments mainly lie in the combination of steps and system components related to the seat allocation method and apparatus. Accordingly, pertinent system components and method steps have been indicated at appropriate places in the drawings by conventional symbols, and only details relevant to the understanding of the embodiments of the present invention have been shown so as not to cause confusion to those who would benefit from the present invention. Details that would be ...

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Abstract

A method for seat allocation. The method comprises: receiving a seat request; extracting a user identifier carried by the seat request; querying a correlation table for a seat identifier corresponding to the user identifier; when the seat identifier corresponding to the user identifier is preset in the correlation table, then querying whether a seat terminal corresponding to the seat identifier corresponding to the user identifier is found in a seat service; and when the seat terminal corresponding to the seat identifier corresponding to the user identifier is not found in the seat service, transmitting the seat request to a corresponding seat terminal on the basis of the seat identifier so as to establish a seat service.

Description

technical field [0001] The invention relates to the communication field, in particular to a method and device for allocating seats. Background technique [0002] In traditional technology, general users will conduct business processing remotely, such as talking with remote customer service. But every time the remote agent allocation is chaotic, the same user will contact with multiple agents, so that each agent cannot fully understand the user's needs. Contents of the invention [0003] Based on this, it is necessary to provide a method and device for allocating seats to solve the problem of chaotic seat allocating. [0004] A method for allocating seats, said method comprising: [0005] Receive seat requests; [0006] Extracting the user identification carried by the agent request; [0007] Querying the seat identification corresponding to the user identification in the matching relation table; [0008] When there is an agent identifier corresponding to the user iden...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/51H04M3/523
CPCH04M3/5141H04M3/523H04M3/5232
Inventor 李长缤
Owner PING AN TECH (SHENZHEN) CO LTD