Staff dispatching task allocation method and device

Abstract

The invention relates to a staff dispatching task allocation method and device. The method comprises the steps that task information of a to-be-allocated staff dispatching task is acquired, wherein the task information comprises the task type to which the staff dispatching task belongs; a surveyor queue matched with the task type is determined, wherein the surveyor queue contains staff identifiersof corresponding surveyors; the staff identifier of one surveyor is selected from the surveyor queue, and a telephone number corresponding to the staff identifier is acquired; a preset IVR system iscalled to establish communication connection with a surveyor terminal corresponding to the telephone number, and a voice asking message containing information for asking for whether or not dispatchingof the task information is accepted is broadcast; a reply message returned by the surveyor terminal is received; a corresponding dispatching option is determined according to the reply message; and when the dispatching option is to agree to dispatching, an association relation is established between the task information and the staff identifier, and the allocation efficiency of the task information is improved.

Description

technical field [0001] The invention relates to the technical field of information processing, in particular to a method and device for dispatching task assignments. Background technique [0002] There are various types of assignment tasks, including the installation and maintenance of various equipment, as well as door-to-door service for users. These devices can be air conditioners, refrigerators, motors, self-service surveyor terminals, etc., and usually need to dispatch field workers to the site for operations. [0003] The traditional dispatching of field workers is mainly done manually, which is inefficient and inconvenient to manage. An improved way is to use text messages to dispatch workers, but this method does not take into account the actual scene of the field staff too much. When the field staff is driving or dealing with other things, they ignore the text messages and cannot Giving clear feedback in time makes it impossible for the system to know whether the ...

AI Technical Summary

Problems solved by technology

[0003] The traditional dispatching of field workers is mainly done manually, which is inefficient and inconvenient to manage

An improved way is to use text messages to dispatch workers, but this method does not take into account the actual scene of the field staff too much. When the field staff is driving or dealing with other things, they ignore the text messages and cannot Giving clear feedback in time makes it impossible for the system to know whether the employee can receive the task to be assigned. Therefore, the efficiency of this dispatch is not high

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